Career Services Manager - West Orange County

CareerSource Central FL•Ocoee, FL

5d•$70,000 - $75,000•Hybrid

About The Position

Performs management and coordination of integrated services at CareerSource Central Florida One-Stop Career Center. The purpose of this position is to manage, direct, coordinate and review activities of the integrated teams at a specific Career Center, to meet state and federal performance requirements. The position requires knowledge of all programs, proven demonstrated leadership in managing cross functional teams, business acumen, and the ability to manage teams to effectively foster integrated services delivery to exceed business needs.

Requirements

Bachelor’s Degree from an accredited institution in business administration, social sciences or related discipline; supplemented by two (2) years’ experience in in program contract management; or an equivalent combination of education, certification, training, and/or experience.
High School Diploma or GED combined with at least six (6) years in workforce or related experience.
Associates Degree or equivalent coursework from an accredited institution in a related field combined with at least four (4) years in workforce or related experience.
Position is required to attain state required Tier 1 certification within the completion timeframe.
After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.
Must be able to provide verification of the legal right to operate a vehicle in the State of Florida.
Knowledge of CareerSource Central Florida programs and services
Knowledge of the community and labor market
Skill in the use of Microsoft Office products (Word, Outlook, and Excel)
Ability to read, analyze, interpret and understand oral and written communications, including common technical journals, financial reports, laws, regulations, policies, and legal documents
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to manage multiple priorities to ensure that deadlines are met
Ability to lead and motivate others to achieve goals
Ability to work in a fast paced and diverse environment
Ability to analyze data to identify trends and mobilize staff to take action
Ability to coordinate with internal and external partners in service delivery
Ability to meet or exceed established performance goals and monitoring standards
Ability to communicate effectively in English orally and in writing
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values
Analyze and evaluate complex plans and strategies related to workforce, business, finance, agreements and/or public partnerships
Skilled in market analysis, planning and feasibility
Strong analytical skills and experience interpreting a strategic vision into an operational model
Skill in examining, developing, reengineering, and recommending business and operational policies and procedures
Ability to use critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Solid ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans
Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies
Skilled in consensus building and public speaking
Ability to communicate effectively verbally in meetings, presentations or individually with staff; communicate effectively in writing
Excellent interpersonal skills coupled with a demonstrated ability to relate to people at all levels; Strong relationship building with the ability to find common ground, build consensus and strengthen collaboration among stakeholders
The ability to quickly establish credibility and serve as an advocate of the organization
Utilize negotiation skills to advance the revenue options for the organization
Ability to meet or exceed established performance goals and quality standards
Ability to make timely decisions, and exhibit sound and accurate judgment that could lead to major community or organizational consequences
Ability to oversee numerous projects and initiatives through direction and delegation
Ability to successfully navigate in a dynamic, fast-paced, outcome-driven environment
Ability to formulate and initiate policies and procedures that result in a highly effective workforce services of excellence system, with continuous eye towards quality improvements
Ability to develop and interpret budgets, contracts, personnel and financial reports
Ability to effectively manage staff in planning, decision-making, facilitating and process improvement
Have leadership abilities including the ability to effectively work with community, staff, and peers
Demonstrate organizational values in actions, words and attitude of Purpose-Driven, Innovation, Integrity and Fun
Demonstrated commitment to values of diversity, inclusiveness, and empowerment
Possesses a strong business acumen and commitment to service of CSCF staff and community
Understand CSCF, the workforce development system and various programs operated by the organization
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values
Ability to synthesize complex information, analyze data, and forecast trends related to CSCF workforce and the labor market it serves
Ability to establish and maintain effective and cooperative working relationships with a diverse workforce and community
Extensive knowledge and experience in business and financial practices in either public, non-profit and/or private organizations, along with community program development experience
Strong working knowledge of partnerships, revenue diversity strategies, and business models
Knowledge of public administration principles and practices in Central Florida
Ability to manage a budget effectively and efficiently within a department or division
Provide project focused support to CSCF’s organizational strategic goals and objectives, such as preparing for key internal and external meetings and conducting the necessary follow-up
Proficient in the use of technology, including Microsoft Office applications and web-based platforms
Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.
Some tasks require manual dexterity.
Some tasks require visual and hearing acuity.
Tasks require oral communications ability.

Nice To Haves

Advanced degree in related area from an accredited institution
experience in workforce development, negotiating contracts, economic development
Tier 2 Certification/CWDP

Responsibilities

Acts as champion for organizational values; establishes and maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values.
Manages integrated operations of a center to ensure superior client experience while delivering various employment and training services to meet the objectives of local businesses.
Effectively communicates operational performance expectations and customer relationship standards; is responsible for meeting or exceeding measurable operational goals and client needs-focused objectives.
Maximizes employee productivity and effectiveness through leadership and coaching. Manages all personnel issues at the local center level; coordinates with HR and senior leadership as needed on problems or issues that involve hiring and/or disciplinary actions; Coordinates and/or conducts staff, management, and training meetings.
Assists in establishing and enhancing CareerSource CF presence in the local market and developing strong community partnerships.
Prepares reports and uses data to identify trends; works with senior leadership to mobilize staff to take action required to positively impact results.
Understands the operational budget and is aware of the connection between service delivery strategies and the successful expenditure of funds for each line of business. Alerts leadership to possible shortfalls or overages.
Works with staff and senior leadership to provide accommodations/access for permanently or temporarily disabled employees and clients. Ensures that all employees and clients are treated fairly according to anti-discrimination laws, rules and internal policies and procedures.
Manages center’s internal and external complaints process according to established guidelines. Provides timely resolution status reports to senior leadership. Escalates issues to leadership when appropriate.
Other tasks and duties as assigned