Federal Work Study - Career Peers Front Desk Assistant
About The Position
ECU Department of Career Services is currently seeking a Career Peers Front Desk Assistant. Students hired for this position will work in two functions; student experience expert and outreach specialist. As a student experience expert, Career Peers will be trained to develop and maintain in-depth awareness of the wide-range of programs and services offered through Career Service’s main office, its multiple satellite locations, and web resources. Career Peers will regularly use this knowledge to effectively answer questions, concerns, or requests that come in at the main office’s front desk, whether through in-person visits, email or incoming phone calls from students, alumni, employers, faculty, and staff. The majority of the student experience role will involve managing the walk-in program, answering phones, and checking students/alumni in for appointments as they arrive. During down-time, in the office, Career Peers will also enter collected survey data and assist with office projects. Career Peers will also serve as outreach specialists to promote Career Services to the campus community through presentations and peer to peer outreach. Career Peers will serve as a Career Services student representative at university-sponsored events. Upon completion of training and demonstrated skill development, Career Peers will deliver presentations to student organizations and residence halls on Career Services programs and resources. Career Peers will also assist in Career Services special events, activities, programs or day to day operations.
Requirements
- Develop and maintain in-depth awareness of the wide-range of programs and services offered through Career Service’s main office, its multiple satellite locations, and web resources
- Effectively answer questions, concerns, or requests that come in at the main office’s front desk, whether through in-person visits, email or incoming phone calls from students, alumni, employers, faculty, and staff
- Gain thorough knowledge of foundational career development tools and software
- Develop and enhance leadership, presentation, and coaching skills
- Build relations with Career Services and university faculty, staff and students
- Network with ECU alumni and employers during Career Services events
- Develop professional etiquette and enhance professional presence
- Gain administrative and transferable office setting skills
- Effective Communication (Written and Verbal): Ability to listen effectively and relay information via written, verbal, and non-verbal means in a way that is understood by target audience.
- Problem Solving/Effective Reasoning: Ability to identify challenges and form alternative solutions and approaches to problems using logic and effective reasoning while maintaining the integrity of all individuals/organizations.
- Team Work: Ability to cooperate and work effectively with others to achieve a common goal or outcome.
- Accountability/Integrity: Ability to build on personal and ethical foundation while demonstrating integrity, responsibility, and dependability to do assigned tasks with minimal supervision while maintaining a professional level of trust.
- Adaptability/Resiliency: Demonstrating flexibility in the face of changing circumstances and responding proactively to adversity.
- Professionalism: Ability to demonstrate good customer service skills and professionalism in attitude/demeanor and disposition that makes one approachable and relatable to others.
- Organization/Planning: Ability to show efficiency in completing assigned tasks through planning, prioritizing, time-management, and effective use of available resources.
Responsibilities
- Manage the walk-in program
- Answer phones
- Check students/alumni in for appointments
- Enter collected survey data
- Assist with office projects
- Promote Career Services to the campus community through presentations and peer to peer outreach
- Serve as a Career Services student representative at university-sponsored events
- Deliver presentations to student organizations and residence halls on Career Services programs and resources
- Assist in Career Services special events, activities, programs or day to day operations
Benefits
- Gain thorough knowledge of foundational career development tools and software
- Develop and enhance leadership, presentation, and coaching skills
- Build relations with Career Services and university faculty, staff and students
- Network with ECU alumni and employers during Career Services events
- Develop professional etiquette and enhance professional presence
- Gain administrative and transferable office setting skills
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
