Career Navigator (Urban League Twin Cities), ACC Member

Lead For America • Minneapolis, MN

1d • Onsite

About The Position

The Career Navigator (Workforce Job Coach) is a full-time American Connection Corps AmeriCorps service position hosted by Urban League Twin Cities. The Member provides direct client services and program support under the guidance and supervision of the Workforce Director and designated program staff. The role supports clients in accessing programs and resources, developing SMART-goal-based work plans, and pursuing workforce goals. The Member also assists with program activities, client documentation, progress tracking, community outreach, and digital literacy instruction.

Service activities are performed under staff direction. The Member does not independently manage Workforce staff or program operations, make eligibility or employment decisions, determine client case plans or service eligibility, or take on responsibilities assigned to paid employees. Program oversight, case-management decisions, file-compliance determinations, and employee supervision remain staff responsibilities.

The service term runs from December 7, 2026, through August 13, 2027. Members serve approximately 40 hours per week and complete 1,200 service hours over the term. ACC provides structured training and support, including national and cohort training, a community listening tour, one-to-one support from a Lead For America Program Coordinator, peer meetings, and access to a national network.

Requirements

• Be a U.S. citizen, national, or lawful permanent resident.
• Have a high school diploma or GED equivalent.
• Be at least 17 years old by the start of service.
• Have served fewer than four AmeriCorps State/National terms.
• Have a passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Have strong communication and interpersonal skills.
• Be able to work independently and collaboratively within a team.
• Have an interest in gaining experience in community development or digital inclusion.

Responsibilities

• Support client services and assist clients with developing work plans using SMART goals.
• Organize daily activities in alignment with established program and Workforce goals under staff direction.
• Document work and case notes in client files and management systems, following established procedures, confidentiality requirements, and staff guidance.
• Assist clients in identifying and developing sustainable goals and work plans, with staff oversight and review as appropriate.
• Attend community events on both sides of the river, including tabling, panels, and speaking engagements, to promote agency programs and share staff-approved information and resources.
• Assist staff with monitoring programs and projects and tracking progress toward established Workforce goals.
• Work with the Workforce Manager to share information about client progress and communicate concerns or opportunities for staff follow-up.
• Gather information and assist in preparing responses to information requests from the Manager, Director, or CEO regarding program activities and service responsibilities.
• Assist staff with developing and delivering digital literacy courses and Microsoft Office Suite content to support clients’ workforce readiness.

Benefits

• A $23,300 living stipend, disbursed bi-weekly over the service term.
• A $5,220 Segal Education Award through AmeriCorps, usable for eligible education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support, including virtual orientation, twice-monthly training, self-paced curricula, a community listening tour, dedicated one-to-one program coordinator support, peer pod meetings, and access to a national network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED