Career Coordinator

State of Oklahoma•Ada, OK

1d•Onsite

About The Position

The Career Coordinator provides career assessment, vocational counseling, employment services, job placement, and related support through the local American Job Center. The role interviews applicants, evaluates qualifications and needs, and uses a case-management approach to coordinate employment, skills, training, and referral services, with priority attention to veterans and other clients with special needs. The coordinator records and manages customer information in EmployOklahoma and assists customers with employment registration, education and training services, and Unemployment Insurance (UI) claims and services. The position also communicates with management, employers, applicants, claimants, and coworkers; provides resource-room assistance and receptionist coverage as assigned; participates in team meetings and required training; and follows applicable state and federal laws, regulations, and agency policies. On-site attendance is essential because the job involves direct interaction with clients and staff and use of on-site resources. The role is based in Ada, Oklahoma, and travel is minimal, mainly for training.

Requirements

Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer service, or related social-services work; alternatively, an equivalent combination of education and experience may be used, with 30 semester hours from an accredited college or university substituting for three years of required work experience.
Proficiency with Microsoft Office (Word, Outlook, Excel, Access, and Teams), the Internet, and the ability to learn other software as needed.
Excellent verbal and written communication skills.
Ability to maintain effective working relationships, work independently, deal courteously with people, multitask, exercise judgment in evaluating eligibility and case-management situations, make decisions, and identify and resolve problems.
Ability to handle confidential work, evaluate situations, select appropriate actions under applicable law and agency policy, present ideas and facts effectively and accurately, interpret applicable state and federal laws and regulations, and follow oral or written instructions.
Ability to lift, carry, and move objects weighing up to 25 pounds.
Must be authorized to work in the United States for any employer at the time of application; the agency cannot sponsor or assume sponsorship of an employment visa.
On-site attendance is an essential function of the position.

Responsibilities

Manage and promote career assessments and vocational counseling through interviews and qualification evaluations to determine clients’ employment, job-skills, placement, training, and referral needs.
Use a case-management system to coordinate employment services at the center, prioritize service to special-needs clients, and obtain and record required information in EmployOklahoma.
Register customers in EmployOklahoma for employment, unemployment services, and additional education and training services.
Establish Unemployment Insurance claims, analyze claims for accurate and complete information, conduct fact-finding, maintain UI files, and explain applicable benefit provisions to claimants and employers.
Communicate in a timely manner with management, employers, applicants, claimants, and coworkers regarding job orders, referrals, job developments, and UI benefits; prepare clear oral or written reports as needed.
Provide career assessment, vocational counseling, job placement, employment services, and related social services in accordance with applicable state and federal laws and regulations, prioritizing veterans and other special-needs applicants.
Provide professional customer service and help maintain an office appearance and atmosphere conducive to friendly service.
Assist customers in the resource room with UI eligibility, filing claims, UI functions, and UI compensation services.
Perform workforce-center receptionist duties as assigned.
Participate in workforce-center team meetings and required staff training and cross-training.
Use office machinery in accordance with safety and security protocols.