Career Coordinator

State of Oklahoma • Tulsa, OK

2d • Onsite

About The Position

This position involves managing and promoting career assessment and vocational counseling through applicant interviews and qualification evaluations to determine employment needs, job skills, placement, training, and referrals within a case management system. The role ensures optimal delivery of employment services at the center during business hours, focusing on priority services for special-needs clients and ensuring required information is recorded in EmployOklahoma. The Career Coordinator will utilize EmployOklahoma for customer registration for employment, unemployment services, and additional education/training. Responsibilities include establishing Unemployment Insurance claims, interpreting benefit provisions, analyzing claims for accuracy, conducting fact-finding, and maintaining UI files with a focus on priority service to special-needs clients. The role requires communication with management, employers, applicants, claimants, and coworkers regarding job orders, referrals, job developments, and UI benefits, and preparing reports. The Career Coordinator will professionally manage career assessment, vocational counseling, job placement, employment services, and other social services at the local American Job Center in compliance with Department of Labor laws and regulations, prioritizing veterans and other special-needs applicants. Excellent customer-service skills are essential for optimal results and maintaining a friendly office atmosphere. Assistance will be provided with resource room duties, including UI eligibility, filing UI claims, and training on UI functions and compensation services. The role also includes assisting with receptionist duties as assigned, participating in team meetings and required training/cross-training, and utilizing office machinery safely. On-site attendance is essential for direct interaction with staff, clients, and office resources. Job functions may change without notice.

Requirements

• Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience.
• Proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Capable of lifting, carrying, and moving objects of up to 25 pounds.

Nice To Haves

• Knowledge of spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends, programs and problems; community and social service providers; the principles of interviewing; social assistance requirements; the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma’s workforce; laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations.
• Excellent verbal and written communication skills.
• Ability to maintain effective working relationships with others; work with a high degree of independence; deal effectively and courteously with people; multi-task; exercise good judgment in evaluating eligibility requirements; exercise good management in evaluating case management situations; make decisions; anticipate, identify and resolve problems; handle confidential work; evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations especially pertaining to veterans programs, social services, employment and training activities; follow oral or written instructions.

Responsibilities

• Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to special-needs clients and ensuring required information is obtained and recorded into EmployOklahoma.
• Utilize EmployOklahoma for registering customers for employment, unemployment services and additional education and training services.
• Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of special-needs clients.
• Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, job developments, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.
• Professionally manage career assessment, vocational counseling, job placement, employment services and other social services offered at the local American Job Center in conformity to the Department of Labor’s state and federal applicable laws and regulations with priority service to veterans and other special-needs applicants.
• Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.
• Provide resource room assistance with unemployment insurance (UI) eligibility, filing UI claims, training on UI functions and UI compensation services in a professional and friendly manner under a case management system.
• Assist with the workforce center’s receptionist duties as assigned.
• Participate in team meetings in the workforce center.
• Participate in staff-required training and cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements.
• Utilize office machinery in accordance with safety / security protocols.
• On-site attendance is an essential function of the position, as the role requires direct interaction with staff, clients, and on-site office resources.

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree