Career Coach

Equus•New Bedford, MA

About The Position

The Career Coach provides comprehensive case management, career coaching, and job readiness services to individuals seeking employment and training opportunities. This role supports participants from initial referral through employment placement and long-term retention, with a focus on helping individuals achieve self-sufficiency and economic stability. The Career Coach manages a caseload of participants and provides counseling, mentoring, and structured workshop facilitation. The role integrates individual coaching and group instruction to ensure participants are prepared for and successfully transition into employment.

Requirements

Associate degree from an accredited college or equivalent work experience required
One to three years of experience in workforce development, case management, or a related field preferred
Demonstrated experience working with diverse and high-barrier populations
Familiarity with local communities, employers, and available resources preferred
Excellent customer service skills
Bilingual or multilingual skills (Spanish preferred) highly desirable

Nice To Haves

Experience facilitating workshops and working in a classroom setting
Strong organizational and time management skills
Effective verbal and written communication skills
Ability to manage multiple priorities and maintain attention to detail

Responsibilities

Manage a caseload of participants and provide counseling, guidance, and mentoring
Assess participant competencies, work history, educational attainment, skills, and abilities
Identify barriers to employment and support participants in developing solutions
Conduct regular one-on-one meetings to support job search, education, job readiness, and retention
Monitor participant progress throughout the program and support long-term self-sufficiency
Complete an individualized overview of available services and develop employment plans with participants
Establish short- and long-term employment goals
Ensure participant accountability and attendance
Maintain ongoing contact to support job retention and advancement
Maintain knowledge of local employers, resources, and services
Facilitate job readiness workshops and career preparation sessions in a classroom setting
Deliver instruction on resume development, interviewing, and workplace readiness
Improve participant job readiness through group and individual instruction
Coordinate instruction in an organized and professional manner
Introduce tools and resources to support participants’ career readiness
Develop a pipeline of job-ready participants for employer engagement
Provide information on available jobs and training opportunities that lead to advancement
Coordinate with employer-facing staff to support participant placement
Maintain scheduled follow-up contact to assess employment retention and advancement
Track and maintain employment retention goals
Notify appropriate agencies when a participant experiences job loss or reduced hours
Prepare, organize, and maintain accurate and up-to-date participant records in both electronic and paper files
Maintain documentation reflecting the full history of participant engagement, including supportive services
Track participant progress, employment outcomes, and retention milestones
Ensure all records meet program requirements and support reporting and compliance
Facilitate access to training, education, and employment services
Collaborate with internal staff, employer partners, and community organizations
Maintain awareness of labor market trends and employment opportunities
Work effectively as part of a team to support program goals