Career Coach WIOA

NATIONAL ABLE NETWORK INC•Chicago Heights, IL

6d•$22 - $23

About The Position

National Able Network is hiring a full-time Career Coach in Chicago Heights, Illinois. The mission-driven nonprofit expands access to workforce development, training, and economic opportunity throughout the Midwest. The Career Coach works with a team to help job seekers overcome barriers, pursue employment goals, access training and support, find suitable work, and maintain sustainable employment. The role coordinates services with internal departments and external agencies and maintains accurate, timely documentation for job seekers.

Requirements

Be fully familiar with the job-readiness curriculum and ensure each program registrant completes job-readiness training.
Ability to manage a heavy caseload and extensive paperwork in a fast-paced, time-sensitive environment while handling multiple tasks and projects.
Experience with employment database software and operating systems used to document and record client activities.
Ability to apply agency policies and procedures to resolve a variety of issues.
Reliable follow-through and ability to assess work for accuracy and quality while applying established processes consistently.
Ability to analyze moderately complex issues or data, review multiple factors, and provide recommendations or solutions.
Strong service orientation and interpersonal skills, including the ability to build rapport and work successfully with diverse clients, coworkers, potential employers, and external agencies.
Ability to travel to seminars, workshops, and other National Able Network offices, specifically between Evanston and Skokie when necessary.

Nice To Haves

At least 2 years of relevant experience in social services, counseling, job development, customer service, or a related field with an employment focus is preferred.

Responsibilities

Manage a caseload of new registrants and continuing participants, track their training and job-search progress monthly, and document client interactions.
Develop Individual Employment Plans (IEPs) and action steps, monitor progress, and update plans as needed.
Identify clients’ supportive-service needs, advise them about eligible social services, and make referrals to internal staff or external resources.
Research employers and job opportunities aligned with client needs; use job boards, help maintain the internal job board, and participate in job fairs and hiring activities.
Prepare and submit complete, accurate, and timely client notes, records, and data in government-mandated and internal reporting systems, including information on training, services, job search, placement, exits, and follow-up.
Research, evaluate, and maintain relationships with vocational and remedial training providers, and process training enrollment and completion documentation.
Review documents for accuracy and compliance.
Liaise with internal personnel, on-site agencies, and external service providers throughout training, placement, and retention to support continuity of benefits and services.
Conduct post-placement retention and follow-up activities.
Attend relevant professional development workshops and seminars and apply learned strategies to improve service delivery.
Coordinate or participate in outreach, recruit participants at job and resource fairs, present at partner events and orientations, and potentially facilitate OJT sessions.
Use email and other marketing methods to identify companies with openings, coordinate job-lead searches and candidate referrals, refer candidates to job fairs, and maintain a database of companies and partners.
Perform other duties as assigned.