Career Coach WIOA
About The Position
The Career Coach serves adults, dislocated workers, and universal customers through the Workforce Innovation & Opportunity Act (WIOA) program. The role provides eligibility verification, assessment, case management, and progress monitoring, and coordinates supportive services and follow-up to ensure customers have necessary supports. The goal is to help customers obtain employment at or above the self-sufficiency wage and track job retention for at least one year after program exit. The position works in a typical office environment and includes local travel. It may require working remotely when needed. The role requires maintaining customer confidentiality, professional appearance and attire, and a valid Texas motor vehicle operator’s license with reliable transportation.
Requirements
- Baccalaureate degree preferred, plus at least one year of case management or customer service experience; alternatively, 60 credit hours with three years of full-time qualifying experience.
- Excellent oral and written communication skills.
- Own transportation for performing job duties.
- Maintain a professional appearance and attire.
- Valid Texas motor vehicle operator’s license and reliable means of transportation.
- Able to read, write, and communicate verbally and in writing to express and exchange ideas.
- Able to access workstation components and other office equipment.
- Frequent typing and writing, as well as bending and twisting; able to lift up to 10 pounds.
Nice To Haves
- Proficiency in Microsoft Office software.
- Ability to enter data and extract information from computer systems and written materials accurately and promptly.
- Demonstrated customer service skills and familiarity with the communities served, including knowledge and understanding of local needs and resources.
- Bilingual in English and Spanish.
Responsibilities
- Provide information to potential WIOA participants and verify eligibility for WIOA services.
- Assess client needs.
- Develop and track employment plans and provide case management for each client.
- Coordinate supportive services, including childcare and transportation assistance, for eligible customers.
- Follow up with supportive services providers and clients by phone, mail, home visits, or other means.
- Maintain appropriate contact with participants to monitor progress toward their goals.
- Prepare, submit, and monitor case-file documentation throughout client participation, ensuring accurate and timely data entry into TWIST/WIT.
- Work with other staff to help participants meet their goals.
- Maintain strict confidentiality of customer records.
- Facilitate group orientations as needed.
- Travel to meetings, training, outreach, and other activities.
- Work remotely when needed and handle other assigned tasks and changes productively.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
