Career Coach

Dynamic Workforce Solutions•Chicago, IL

20h•Onsite

About The Position

Responsible for developing working relationships with employers in various business sectors including manufacturing, hospitality, trades, transportation, social services, retail, health care, computer information, education, business, and other in-demand occupations as needed. Functions as the central focus of services to job seekers and referred customers. Coordinates with the Operations Manager and staff in cultivating employer contacts who will provide job seekers with career opportunities available in the communities where we do business. Provides eligibility determination, orientation, and assessment for Adult and Dislocated Worker programs under the Workforce Innovation and Opportunity Act (WIOA). Orients, interviews, and counsels customers.

Requirements

Bachelor's degree in education, business, or related field or equivalent experience, preferably in business/sales
Ability to respond to common inquiries or complaints from participants, regulatory agencies, or members of community agencies and the business community
Ability to effectively present ideas and give detailed briefings and training classes to staff, management, public groups, and customers
Ability to write effectively, using correct English, while preparing memos, letters, reports, and customer case notes
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentage
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of labor market and other allied information to facilitate the career-development and case-management process
Strong organizational skills
Excellent written and verbal communication skills
Computer proficiency
If the position requires driving, a valid driver's license in the state of employment with an acceptable driving record is required
I-9 documentation required to verify authorization to work in the United States

Responsibilities

Establishes a liaison and interacts with private and public agencies, businesses, and the employer community.
Effectively and accurately communicates an overview of WIOA programs and services.
Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties.
Assists participants with job-seeking and hiring processes.
Provides career counseling and community outreach related to in-demand industry sectors and occupations.
Establishes and maintains relationships with employers, labor organizations, economic development agencies, American Job Center program partners, and training and education providers.
Represents the delegate agency in community projects as well as in public, social, and business gatherings.
Establishes and maintains a network of linkages to realize the agency's workforce-development objectives, using knowledge of consumers'/employers' changing attitudes and opinions as well as workforce and economic trends.
Accurately interprets and communicates assessment results to participants.
Matches job seekers with internships and work experience opportunities.
Develops individual employment plans (IEPs) and objective assessment summaries (OAS) for customers.
Reviews and compares work-experience work plans on file.
Responsible for recruiting employers for on-the-job training and paid/unpaid work experience sites.
Keeps the staff and Operations Manager apprised of significant trends, issues, and concerns regarding workforce development.
Collaborates with the Business Services Team on any one-stop center visits by key industry leaders.
Provides career counseling, job development, and placement assistance to a personal caseload of participants.
Implements client-management system to successfully route participants through various stages, resulting in the completion of IEP goals as applicable.