Career Coach

Dynamic Workforce Solutions•Chicago, IL

14h

About The Position

The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves interviewing customers to assess service needs, aiding them in developing and implementing plans to enhance employment skills, and identifying barriers to refer them to appropriate resources. The Career Coach provides career advisement through individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement. They implement prescribed program-related procedures, maintain accurate case management, and serve as a liaison between customers and service providers. Additionally, this role requires documenting customer interactions, staying knowledgeable about market research and industry trends, and ensuring case files meet programmatic requirements. A strong focus on providing valued and timely service to both job seekers and employers, utilizing Extreme Customer Service behaviors, is essential.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Minimum of two years' experience in staffing, recruiting, or workforce development.
At least one year's experience working with computer systems for data entry and data review required.
Demonstrated proficiency with verbal and written communication skills.
Demonstrated customer service skills.
Demonstrated computer skills.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience is preferred.

Responsibilities

Makes appropriate connection for job seekers to open positions resulting in employment.
Help businesses recruit the best applicants for their jobs.
Interviews customers to assess service needs.
Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
Identify job seeker barriers and refer to appropriate resources.
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
Implements prescribed program-related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Documents all customer interactions through well-written case notes.
Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
Ensures that case files meet or exceed programmatic requirements.
Provides valued and timely service to both job seekers and employers.
Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.