Career Coach

JVS Boston•Boston, MA

1d•Hybrid

About The Position

The Career Coach is responsible for providing high quality career counseling to immigrants and refugees to connect them to jobs, training, and/or education leading to skills upgrades and career advancement. This role supports clients in identifying a career path, creating a plan to achieve career goals, and taking necessary steps for career advancement. The Career Coach will also develop strong job leads and foster collaborative partnerships with internal programs and community organizations to support clients' employment, education, and training placement and goal attainment. The position requires strong knowledge of issues related to individuals with employment barriers and experience working with diverse backgrounds. Program participants include immigrants and refugees seeking career advancement through higher quality employment, ESOL instruction, education, and/or training.

Requirements

Associate Degree in Human Services, Business Administration or related field required
Strong Microsoft Office Suite / Microsoft 365 skills required
Ability to work in-person at JVS offices as needed weekly is required

Nice To Haves

1-3 years of experience in workforce development, coaching, or related field preferred
1-3 years of experience working with individuals with barriers to employment strongly desired
Familiarity with career ladders, professional advancement, and training and educational resources preferred
Knowledge of refugee and immigrant services, community resources and web-based resources preferred
Bilingual or additional language proficiency in Arabic, French, Haitian Creole, or Spanish preferred
Ability to work one to four evening shifts per month preferred

Responsibilities

Provide goal-based career coaching to caseload of clients
Enroll and intake clients via outreach, including referrals of clients who have recently completed an entry-level program at JVS
Assist clients in initial goal setting, career planning, and training; leading to new or better jobs and/or enrollment in training and education programs, and/or recertification for career advancement
Assist clients in individual, group, and classroom settings in job search-related activities; provides job readiness and vocational training as needed
Escort clients to job interviews and facilitate interview and hiring process, as needed
Actively develop new and maintain strong connections with community education and training partners, as well as employers as needed to support client and program goals
Provide post-placement services including follow-up with clients and training /education partner or employer
Establish, track and meet program goals (enrollments, placements, retention, job quality, etc.)
Support and promote the mission and philosophy of JVS both internally and outside the agency
Establish and maintain relationships with key stakeholders (e.g. clients/participants, employers, partner organizations, funders, interns, etc.)
Connect with programs across the agency to refer interested clients to relevant training and education programs at JVS
For clients enrolled through internal referrals, work collaboratively with the clients’ prior career coach during the transfer process
Work as part of a team, sharing training/education/job leads and collaborating on workshops, group-based services, and any other tasks as needed
Attend and actively participate in staff meetings and team-based projects
Assist fellow team members when needed
Maintain accurate, up-to-date information in Salesforce and all databases (i.e. Excel)
Organize and maintain files and records in SharePoint
Communicate regularly with Supervisor to ensure smooth delivery of services
Contribute to summary reports for employers, funders, JVS leadership and other stakeholders
Perform other duties as assigned or requested