Career Coach

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC•Winchester, NV

1d•Onsite

About The Position

The Career Coach is responsible for providing comprehensive employment and career counseling services to job seekers. This role involves maintaining accurate case notes, individualized career and financial plans (ICFP), and case records, both in hard copy and electronic formats. Coaches will prepare and review weekly productivity reports, meet departmental goals, and participate in various meetings to stay informed about the local job market. Key responsibilities include coordinating On-the-Job Training (OJT) and employment placement assistance with the Job Developer, offering job readiness training, and assisting job seekers with applications and pre-employment documentation. The Career Coach will also develop job leads, refer job seekers to local employers, and follow-up to track employment status and placements. In addition to coaching duties, the role includes handling reception tasks, communicating effectively with program participants and local employers, and representing the organization at job fairs and special events. Coaches will also perform various administrative duties, such as documenting program participation in Salesforce (CRM), managing program funds, and ensuring the availability of necessary equipment and supplies for service delivery. This position requires strong organizational skills, effective communication abilities, and a commitment to supporting job seekers in achieving their employment goals. Coaches will work closely with the Manager- Career Centers and Quality Assurance to ensure the successful implementation of the program’s objectives.

Requirements

Bachelor of Arts degree in a related field or combination of education and equivalent relevant experience
Minimum of 2 years of demonstrated experience in employment or career coaching, job development and placement
Must exhibit a high level of integrity and business ethics.
Requires a high level of adaptability and flexibility.
Ability to pass a pre-employment background check
Excellent cross-cultural communication skills and the ability/willingness to work with economically and culturally diverse clientele required
Ability to work independently and in a team with ability to work well in a fast-paced environment
Attention to detail and outstanding follow-up skills required.
Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of barrier-related issues
Excellent oral and written presentation skills
Excellent time management skills and ability to work under pressure
A high level of customer service skills is required.
Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet

Nice To Haves

CPR and First Aid Certification preferred.
Bilingual (English and Spanish) a plus.
Prefer a dynamic enthusiastic person with excellent interpersonal and communication skills, patience, and diplomacy.
Experience working with people who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies.

Responsibilities

Maintains complete and accurate case notes, employment plans, records and files (hard and electronic).
Prepares weekly qualitative and quantitative productivity reports.
Meets goals set for the department.
Participates in departmental and agency meetings.
Gathers and shares information about the local job market.
Coordinates On-the-Job Training (OJT) with the Job Developer.
Provides employment and career coaching to assist job seekers in developing an individualized employment action plan, identifies appropriate short and long-term employment objectives, maps out strategies for reaching employment objectives, provides corresponding job development, and supports the participant throughout the job search.
Provides job readiness training in an individual or group setting (i.e., resume development, cover letter writing, interviewing skills and techniques, networking).
Assists job seekers with completing paper and online job applications.
Develops job leads and refers job seekers to local employers.
Helps job seekers obtain pre-employment documents (i.e., Sheriff’s cards, Health cards).
Follows up with job seekers to determine their employment status.
Follows up with employers concerning referrals to determine placements.
Handles reception duties such as answering phone calls and responding to walk-in inquiries.
Effectively communicates the enrollment, job search, and job placement process to program participants.
Handles external communication with local employers through phone, email, etc.
Handles internal communication with the Manager -Career Centers and Quality Assurance, as appropriate.
Represents Goodwill at job fairs and other special events.
Documents program participation and input into Salesforce (CRM) for accountability.
Ensures participants complete required paperwork (intake, LOI intake, Personal Information Forms, etc.) and uploads it into CRM for accountability.
Manages program funds assigned through data entry into CRM.
Orders and maintains proper equipment and supplies needed for service delivery.
Requests replenishment of supportive service vouchers, bus passes, and gas cards for distribution to participants located at assigned location.
Assists in any other projects or tasks as determined by management.