Career coach
About The Position
The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves making connections for job seekers to open positions, helping businesses recruit the best applicants, and interviewing customers to assess service needs. The Career Coach aids customers in developing, evaluating, and implementing plans to enhance employment skills, identifies job seeker barriers and refers to appropriate resources, and provides career advisement through the development of individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement. The position requires implementing prescribed program-related procedures and accurate case management, providing ongoing case management, and serving as a liaison between customers and service providers. Documentation of all customer interactions through well-written case notes is essential. The Career Coach must acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education, and ensure that case files meet or exceed programmatic requirements. Providing valued and timely service to both job seekers and employers, and utilizing Extreme Customer Service behaviors in all interactions are key aspects of this role.
Requirements
- Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
- Minimum of two years' experience in staffing, recruiting, or workforce development.
- At least one year's experience working with computer systems for data entry and data review required.
- Demonstrated proficiency with verbal and written communication skills.
- Demonstrated customer service skills.
- Demonstrated computer skills.
- Must have valid driver's license and adequate vehicle insurance coverage.
Nice To Haves
- Previous workforce experience and/or case management experience is preferred.
Responsibilities
- Makes appropriate connection for job seekers to open positions resulting in employment.
- Help businesses recruit the best applicants for their jobs.
- Interviews customers to assess service needs.
- Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
- Identify job seeker barriers and refer to appropriate resources.
- Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
- Implements prescribed program-related procedures and accurate case management.
- Provides ongoing case management and serves as a liaison between customers and service providers.
- Documents all customer interactions through well-written case notes.
- Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
- Ensures that case files meet or exceed programmatic requirements.
- Provides valued and timely service to both job seekers and employers.
- Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
