Career Coach (Business & Employment Specialist 2) – Limited Duration Position in Roseburg

State of Oregon•Roseburg, OR

5d•Onsite

About The Position

This is a limited duration position for a Career Coach (Business & Employment Specialist 2) reporting to the Roseburg WorkSource Office. The role involves providing high-quality employment and training services through the Job Opportunity and Basic Skills (JOBS) program, which assists families receiving Temporary Assistance for Needy Families (TANF). The Career Coach will collaborate with the Oregon Department of Human Services (ODHS), the workforce board, and other partners to help individuals with employment, training, family stability, and well-being. The position emphasizes serving diverse populations and valuing life experiences.

Requirements

Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
Examples of qualifying experience include eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
Two years of education or experience; listed above are examples of acceptable experience.
45‑quarter (30‑semester) college‑level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
To provide program coverage, travel to ODHS offices and satellite offices is required.
An Oregon Employment Department vehicle may be provided for use to alternate locations, but a personal vehicle may be needed if no state vehicle is available, with mileage reimbursement from base office.

Nice To Haves

Commitment to valuing diversity and promoting inclusion.
Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
Work with individuals who may have limited work experience, higher support needs or need coaching as they prepare for training and employment opportunities.
Remain professional, calm and adapt communication style with diverse customer needs.
Willingness to Learn: Demonstrated ability to be open to new experiences, seeking both positive and negative feedback, looking back on past experiences, and considering alternate courses of action, and finding patterns and order in complex information.
Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high‑quality work on time.
Attention to Detail: Ability to accurately document case notes, services and track customer data into spreadsheets.
Ability to Efficiently and Effectively Use Data: Use critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions.

Responsibilities

Receive referrals from ODHS for JOBS services.
Meet with individuals to assess job seeker's transferable skills, interests, challenges, and employment goals.
Provide services such as access to work experience opportunities, High School/GED support, training, and other work-based programs.
Identify barriers to successful job search and explore solutions.
Conduct talent development workshops for work readiness or career pathway opportunities.
Refer individuals to Roseburg WorkSource workshops and activities and provide access to full services.
Work with program data systems to track activities, attendance, and progress.