Career Coach (Business & Employment Specialist 2) – Limited Duration Position in Roseburg
About The Position
This is a limited duration position in Roseburg. The Oregon Employment Department is seeking passionate individuals to join the WorkSource Oregon team. The department values a diverse workforce and encourages applications from individuals with transferable skills and qualifications. The Career Coach role involves providing high-quality employment and training services through the Job Opportunity and Basic Skills (JOBS) program, which assists families receiving Temporary Assistance for Needy Families (TANF). This role requires collaboration with the Oregon Department of Human Services (ODHS), workforce boards, and other partners to help individuals with employment, training, family stability, and well-being.
Requirements
- Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
- Two years of education or experience; 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
- Travel to ODHS offices and satellite offices is required. A personal vehicle may be needed with mileage reimbursement if a state vehicle is not available.
Nice To Haves
- Commitment to valuing diversity and promoting inclusion.
- Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
- Work with individuals who may have limited work experience, higher support needs or need coaching as they prepare for training and employment opportunities.
- Remain professional, calm and adapt communication style with diverse customer needs.
- Demonstrated ability to be open to new experiences, seeking both positive and negative feedback, looking back on past experiences, and considering alternate courses of action, and finding patterns and order in complex information.
- Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high-quality work on time.
- Ability to accurately document case notes, services and track customer data into spreadsheets.
- Use critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions.
Responsibilities
- Receive referrals from ODHS for JOBS services and meet with individuals to assess job seekers' transferable skills, interests, challenges, and employment goals.
- Provide services such as access to work experience opportunities, High School/GED support, training, and other work-based programs.
- Identify barriers to successful job search and explore solutions to remove them.
- Conduct talent development workshops to teach essential skills for work readiness or career pathway opportunities.
- Refer individuals to Roseburg WorkSource workshops and activities and provide access to full services for Oregonians.
- Work with program data systems to track activities, attendance, and progress.
Benefits
- Work/life balance
- 11 paid holidays a year
- Competitive benefits package
- Public Service Loan Forgiveness opportunity
- Get There - Oregon’s easy-to-use carpool matching tool and trip planner
- Limited duration appointments are regular status and benefits eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
