Career Center Consultant - RESEA

State of Maine•Portland, ME

1d•$21 - $29•Onsite

About The Position

CareerCenter Consultants provide employment services to job seekers and employers/businesses. Responsibilities include interviewing, assessing needs and guiding customers in making career, education, and training choices, determining eligibility, referring customers to programs, services, and employment opportunities, managing caseloads of customers participating in education and training programs, facilitating employment and training related workshops, and delivering group presentations. Work may also include providing business services to Maine employers including recruitment and training assistance. The position is currently focused on providing reemployment services to unemployment claimants. Primary responsibilities include: Compiles occupational, educational, and economic customer information in order to aid customers in determining and attaining employment objectives. Conducts one-on-one sessions with unemployment claimants to provide assessments and referrals to services or training, and to develop individual reemployment plans. Communicates with claimants regarding scheduled sessions, rescheduling, importance of attendance, and for follow-up services. Maintain thorough, accurate, and timely documentation in data management and reporting systems.

Requirements

Knowledge of job search strategies and placement techniques
Ability to observe and evaluate individual characteristics, capabilities, and interests in terms of their occupational significance
Ability to interview and counsel individuals
Ability to interact with a diversified customer base
Ability to communicate effectively
Ability to write clearly and effectively
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Nice To Haves

Experience providing information and guidance
Excellent communication and customer service skills
Familiarity with workforce development resources
Lived experience as or serving people under-represented in the workforce
Experience using virtual communications platforms such as MS Teams and Zoom

Responsibilities

Interviewing, assessing needs and guiding customers in making career, education, and training choices
Determining eligibility
Referring customers to programs, services, and employment opportunities
Managing caseloads of customers participating in education and training programs
Facilitating employment and training related workshops
Delivering group presentations
Providing business services to Maine employers including recruitment and training assistance
Compiling occupational, educational, and economic customer information to aid customers in determining and attaining employment objectives
Conducting one-on-one sessions with unemployment claimants to provide assessments and referrals to services or training, and to develop individual reemployment plans
Communicating with claimants regarding scheduled sessions, rescheduling, importance of attendance, and for follow-up services
Maintaining thorough, accurate, and timely documentation in data management and reporting systems

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
Health Insurance Premium Credit (decreases employee-only premiums by 5%)
Dental Insurance (State pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.11% of pay to MainePERS)
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Parental leave (forty-two (42) consecutive calendar days of fully paid parental leave for welcoming a child)
Voluntary Deferred Compensation (MaineSaves 457(b) account)