Career Center Consultant - RESEA

Department of Labor•Portland, OR

17h•Onsite

About The Position

CareerCenter Consultants provide employment services to job seekers and employers/businesses. Responsibilities include interviewing, assessing needs and guiding customers in making career, education, and training choices, determining eligibility, referring customers to programs, services, and employment opportunities, managing caseloads of customers participating in education and training programs, facilitating employment and training related workshops, and delivering group presentations. Work may also include providing business services to Maine employers including recruitment and training assistance. The position is currently focused on providing reemployment services to unemployment claimants.

Requirements

Knowledge of job search strategies and placement techniques.
Ability to observe and evaluate individual characteristics, capabilities, and interests in terms of their occupational significance.
Ability to interview and counsel individuals.
Ability to interact with a diversified customer base.
Ability to communicate effectively.
Ability to write clearly and effectively.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Nice To Haves

Experience providing information and guidance.
Excellent communication and customer service skills.
Familiarity with workforce development resources
Lived experience as or serving people under-represented in the workforce.
Experience using virtual communications platforms such as MS Teams and Zoom.

Responsibilities

Compiles occupational, educational, and economic customer information in order to aid customers in determining and attaining employment objectives.
Conducts one-on-one sessions with unemployment claimants to provide assessments and referrals to services or training, and to develop individual reemployment plans.
Communicates with claimants regarding scheduled sessions, rescheduling, importance of attendance, and for follow-up services.
Maintain thorough, accurate, and timely documentation in data management and reporting systems.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage
Health Insurance Premium Credit
Dental Insurance
Retirement Plan
Gym Membership Reimbursement
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program
Parental leave (forty-two (42) consecutive calendar days of fully paid parental leave)
Voluntary Deferred Compensation