Career Ambassador

America Works of New York•New York, NY

3d•Onsite

About The Position

America Works of New York, Inc., a socially-conscious company, is seeking a Career Ambassador to provide outreach and administrative support for an employment services program that helps low-income and underserved job seekers obtain gainful employment. The ideal candidate has strong administrative skills, enjoys working with diverse groups of people, and is a self-starter looking to play a proactive role in helping youth discover their strengths and take actionable steps towards career development.

Requirements

Minimum of 4-year degree (graduating college seniors encouraged to apply!)
Experience with administrative and/or office tasks
Ability to conduct outreach to potential participants via outgoing calls, community events, tabling, etc.
Must be proficient in Microsoft Office (Word, PowerPoint, Excel)
Strong communication skills, professional demeanor, sound judgment, and strong organizational skills

Nice To Haves

Bilingual Spanish Preferred
Familiarity and understanding of workforce development, social services, and/or community-based organizations a plus
Familiarity with Salesforce, Microsoft Teams, Outlook, and SharePoint a plus
Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Responsibilities

Assist with administrative tasks using various external and internal systems, including MS Outlook, MS SharePoint, and Salesforce
Conduct outreach calls to potential and current program participants, answer any questions about appointments and general program questions
Utilize office equipment to scan and upload documents to client case files
Manage multi-line phone system, prioritizing and forwarding calls as necessary
Facilitate presentations in-person and virtually via Microsoft Teams
Assist with mass mailings to clients
Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivate clients to find full-time employment