CareCoach - ASG

Foundever®•Lac-Ashuapmushuan, QC

136d•Remote

About The Position

As a CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach. In this role, you will tailor each interaction to the unique needs, readiness, and preferences of the client and effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery. Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times. This opportunity represents an existing vacancy supporting current business operations.

Requirements

Must currently reside in Canada.
Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience.
A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting.
Demonstrated proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices.
Practical experience with Motivational Interviewing techniques or their equivalent.
Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach).
Fluent in English.
Must pass a background check.
A dedicated desk and comfortable ergonomic chair.
Access to a quiet, private workspace.
Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload).
Home router that our supplied equipment can connect to directly (Wi-Fi not permitted).
A cross-cut (micro) shredder.

Nice To Haves

Previous call center experience is a valuable addition.
Certifications such as Mental Health First Aid, ASIST, and San’Yas.
Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning.

Responsibilities

Provide professional support to clients through both inbound and outbound communication channels.
Employ evidence-based methodologies to assess client needs and deliver tailored assistance.
Apply the Stepped Care and One-at-a time approach.
Utilize techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care.
Tailor each interaction to the unique needs, readiness, and preferences of the client.
Effectively de-escalate crisis situations.
Manage multiple tasks to ensure efficient service delivery.