ASG - Customer Assistance Representative 1

Foundever®•Remote, New

2d•CA$16 - CA$20•Remote

About The Position

As a full-time Work from Home Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night. With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude. This opportunity represents an existing vacancy supporting current business operations.

Requirements

Must reside in Canada
Must be at least 18 yrs of age
Highschool diploma or equivalent
At least three 3 months of working experience in the customer service field
Flexibility to work various shifts, including nights, evenings and weekends
Strong verbal and written communication skills in both French and English
Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
Able to navigate multiple systems and have an understanding of google maps or similar tools
Strong problem-Solving, Empathy, Adaptability and Reliability
A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production