Care4Kids Eligibility Service Specialist

United Way of Connecticut Inc•Rocky Hill, CT

9d•Hybrid

About The Position

Care4Kids Eligibility Service Specialist is a role focused on helping families find stability by determining eligibility for the Care4Kids program. This position involves managing a caseload, reviewing applications, calculating benefit awards, and providing excellent customer service. The role is mission-driven, supporting families and contributing to the financial stability of the community.

Requirements

Bachelor’s degree + 1 year eligibility/customer service experience (preferred), or an Associate’s degree and 3 years experience, or High School Diploma/GED + 5 years customer service/eligibility experience
Strong organizational, communication, and problem-solving skills
Ability to work with multiple systems and follow strict guidelines

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Determine initial and ongoing eligibility for the Care4Kids program
Manage a caseload and review applications and re-determinations
Calculate benefit awards and ensure compliance with state and federal guidelines
Provide excellent customer service while responding to inquiries and maintaining accurate case documentation
Review eligibility applications and calculate benefit awards
Verify client information and keep case records accurate and up to date
Answer phone inquiries and explain program policies clearly
Manage multiple priorities while meeting productivity goals
Balance accuracy, compassion, and problem-solving in a fast-paced environment

Benefits

Competitive Pay—$22.13/hour
Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.
Paid, comprehensive training
Ongoing coaching, supervision, and team collaboration
Clear workflows and protocols to help you succeed
A supportive culture centered on accuracy, teamwork, and service
Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
An outright 5% 401(k) contribution.
Paid Time Off in a calendar year—you begin accruing immediately.
13 paid holidays per year.
Generous health benefits, including 80% coverage of your medical plan premium and deductible.
Tuition reimbursement (after 1 year).
Employment at UWC counts toward Public Service Student Loan Forgiveness.
Supportive, inclusive, mission-driven workplace