Care Transition Specialist

Healthcare Systems and Technologies, LLC•Nashville, TN

1d•Remote

About The Position

At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.

Requirements

Active, unrestricted RN or LPN license, or previous medical/clinical training.
Associate degree (or higher) in Nursing or a related clinical field.
Strong listening, verbal communication, and customer-service skills with a patient-centered approach.
Ability to rely on experience and judgment to plan and accomplish goals while handling multiple tasks concurrently.
Proficiency in medical terminology with the ability to produce accurate clinical documentation and maintain strong spelling and grammar.

Nice To Haves

Familiarity with psychiatric/behavioral health concepts, practices, and procedures.
Experience conducting patient follow-up calls, care coordination, discharge planning, or patient satisfaction/experience work.

Responsibilities

Conduct post-discharge phone surveys within 24–72 hours of patient discharge and complete assessments in the JLM database.
Verify patient demographics and discharge information to ensure accurate documentation.
Document patient-reported concerns, symptoms, barriers, and follow-up needs clearly and thoroughly.
Identify and escalate unresolved issues related to health or care coordination according to established protocols (without providing medical advice).
Communicate trends, training needs, and process improvement ideas to management and contribute to preventative care initiatives.
Participate in defining and implementing new processes, standards, and technology that improve patient experience and outcomes.
Maintain compliance with all applicable regulatory requirements, standards, and internal procedures.
Perform other duties as assigned.