Care Team Supervisor, Home Care

Elara Caring • Passaic, NJ

4d

About The Position

Elara Caring is hiring a full-time Care Team Supervisor for Personal Care Services in West New York, New Jersey. The role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with an hourly pay range of $21–$23. The position leads and supports caregivers while coordinating personal care services and helping ensure reliable, compliant service for clients at home. Bilingual ability is required for this location; the posting specifies Spanish and English in the role summary and lists Spanish, Mandarin/Cantonese, Russian, or Portuguese as potentially required based on location.

The supervisor coordinates schedules and service coverage, maintains client and caregiver records, monitors authorizations and service delivery, and supports operational planning and branch growth. The role also provides caregiver coaching and orientation, helps ensure required trainings and certifications are current, and communicates with caregivers, clients, case managers, leadership, and internal teams. Local travel is required, with occasional travel to support audits or operational needs. The position reports to a Care Team Manager, Lead, Branch Director, or Regional Branch Director.

Requirements

• High school diploma or GED.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency as required for the location; the role summary specifies Spanish and English.
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Experience working with elderly or disabled populations preferred.
• Five years of experience in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers comply with required trainings, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively in the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Career growth and advancement opportunities.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED