Care Team Manager

Senior Helpers of Central Oregon•Bend, OR

1d•Onsite

About The Position

Join our growing team! Oversee the training, development, and management of caregivers to ensure exceptional service delivery. Play a vital role in maintaining operational excellence, fostering caregiver engagement, and ensuring client satisfaction in our non-medical in-home care services. Balance care team leadership using established Senior Helpers® standards and tools.

Requirements

2–3+ years of experience in home care, home health, senior care, or related healthcare/long-term care setting.
Demonstrated experience with care coordination, client assessments, and person-centered care planning for older adults.
Strong organizational and time-management skills with the ability to handle multiple clients, staff needs, and priorities simultaneously.
Proficiency with care management software, scheduling systems, and Microsoft 365 (Word, Excel, Outlook) or similar tools.
Passion for serving older adults and their families and supporting aging in place.

Nice To Haves

Bachelor’s degree preferred
Relevant healthcare license or certification highly valued (e.g., RN, LPN/LVN, CNA, HHA, social work license, certified case/care manager, dementia-related certifications).
Prior supervisory or leadership experience managing caregivers, staff, or care teams in an in-home setting preferred.

Responsibilities

Overall management and development of caregivers, including comprehensive initial orientation and implementation of ongoing caregiver training programs.
Conduct supervisory in-home training visits to clients and caregivers to ensure care plans are implemented correctly, policies and procedures are adhered to, and all job duties are performed in a satisfactory manner.
Review daily care notes to ensure each caregiver is providing the highest level of care and address concerns proactively.
Communicate chronic conditions, dementia, fall risk, medication safety, and home safety in clear, understandable language for caregivers, clients, and families.
Adhere to Oregon home care regulations, privacy/confidentiality (HIPAA), and agency policies and quality standards and support staff in doing the same.
Monitor and update care plans as client conditions or family situations change and identify gaps in service delivery.
Communicate changes in condition or care to caregivers, supervisors, and, when applicable, healthcare providers.
Provide ongoing performance improvement, counseling, and corrective action when needed for caregivers.
Manages caregiver call-outs, late arrivals, early departures, and refusal of assignments and take appropriate action based on care and company policies.
Coordinates caregiver assignments to align skills, personality, and availability with client needs and preferences.
Conduct caregiver screening, in-person interviewing, on-boarding while ensuring compliance with company and state regulations.
Proactively gather feedback from clients and caregivers to improve service quality.
Conduct initial in-home assessments to identify client needs, risks, and preferences to create individualized care plans.
Ensure a smooth start of services, including first visit introduction and confirming expectations with clients and caregiver.
Serves as a point of contact for clients and families to build and maintain a strong, trusting relationships through regular check-ins (phone and in-person).
Provides education and guidance to families about care options, safety, and available community resources.
Conduct routine state-required initial visit surveys and reassessment visits in the home to observe care, confirm client satisfaction, and reinforce care expectations.
Handle escalated client and family concerns, work to resolve complaints promptly and professionally, and follow up to ensure client satisfaction and prevent recurrence.