Care Team Manager

Reema Health•Indianapolis, IN

3h•Hybrid

About The Position

Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. This innovative and adaptable Care Team Manager is an integral part of Reema – a start-up working to transform how health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes and the non-clinical care provided by Community Guides. The Care Team Manager will lead as part of an integrated model of healthcare where they partner directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager’s contributions are seen as paramount to Reema’s engagement within the community. This role spends approximately 90-95% of the time on leadership responsibilities: Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values. Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself. Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events. Actively review Community Guide performance to consistently and effectively deliver feedback and recognition. Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery. Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations. Provide support and supervision to Guides within assigned teams; including researching resources for members. Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach. Participate in the hiring process by functioning as a lead partner in Care Team interviews. Facilitate new employee onboarding and support ongoing training and development of staff. Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training. Initiate and maintain relationships with local community partners across the mental health continuum of care. This role also spends 5-10% of their time on direct service responsibilities with their members: Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach. Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs. Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary. Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges. Encourage members towards independence and autonomy. Job responsibilities to grow and change as business necessitates.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree
Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings
Five years of direct experience with local population or community to be served and knowledge of the community
Proficiencies in critical thinking, strategic thinking, time management, and prioritization
Knowledge of crisis planning, case management, and/or behavioral health
Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and believe that recovery is possible
Experience working on a multidisciplinary team alongside clinical and non-clinical staff
Experience working with adolescents and their families
Experience working with difficult to reach populations, including homeless individuals
Proven ability to navigate ambiguity and creatively problem solve
Strong propensity towards building and maintaining relationships
Proven ability to initiate conversation and create connections quickly
Proven ability to develop, adapt, and execute outreach plans
Proven ability to work in fast-paced environments, experience working with start-ups is a plus
Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
18 years of age or older
Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
Offers are contingent upon passing a pre-employment drug screening and background check
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 pounds occasionally

Nice To Haves

Experience working with start-ups is a plus

Responsibilities

Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations.
Provide support and supervision to Guides within assigned teams; including researching resources for members.
Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
Participate in the hiring process by functioning as a lead partner in Care Team interviews.
Facilitate new employee onboarding and support ongoing training and development of staff.
Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
Initiate and maintain relationships with local community partners across the mental health continuum of care.
Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary.
Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
Encourage members towards independence and autonomy.