Part Time - Care Support Specialist

Duly Health and Care • Downers Grove, IL

6d • $18 - $20 • Onsite

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Under the Direction of the Department Supervisor and/or Manager, this position is responsible for accurate and timely patient scheduling and registration. Provides efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling; the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines. Responsible for the accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Requirements

• Accurate and timely patient scheduling and registration.
• Efficient, effective, quality customer service.
• Appointment scheduling.
• Collection and entry of patient demographics.
• Verification of coverage.
• Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
• Accurate, timely, and comprehensive registration and insurance verification of Duly health and Care patients.

Nice To Haves

• Participates in departmental projects, huddles, and meetings

Responsibilities

• Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
• Is proficient with scheduling unique modalities/specialties
• Transferring clinical calls to Triage when required
• Cancels and reschedules appointments at the patient’s request
• References scheduling guidelines and protocols to assure accurate scheduling
• Review and updates patient demographic and insurance information as needed
• Answers switchboard calls and transfers patients to the correct department
• Sends afterhours physician pages for inpatient and outpatient callers
• Answers incoming calls pleasantly and appropriately using the assigned greeting and name
• Speak clearly and professionally
• Wraps up each call appropriately
• Attends meetings as required. Responsible for maintaining and obtaining accurate and current resource material
• Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• A culture committed to community engagement and social impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed