Care Support Specialist I

Elevance Health•Nashville, TN

9d•Remote

About The Position

The Care Support Specialist I is responsible for proactive and/or retroactive patient scheduling. This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Requirements

Requires a High School diploma or GED and up to 1 year of experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Ability to multi-task, including handling calls, texts, facsim facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.
Strong verbal and written communication skills, both with virtual and in-person interactions.
Attentive to details, critical thinker, and a problem-solver.
Demonstrates empathy and persistence to resolve caller issues completely.
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Nice To Haves

Associates or Bachelors degree preferred.
Working knowledge of the healthcare industry is strongly preferred.

Responsibilities

Scheduling patients so that home-based provider availability is maximized and to ensure that patients are seen at the right time.
Provide support to providers by answering emails and inbound call transfers.
Support the transition of care process.
Assist providers and patients with HEDIS gap closures and HRA compliance.
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.