Care Support Coordinator
About The Position
The Care Support Coordinator plays a key role in supporting KCHC’s integrated Care Management model by engaging patients, addressing barriers to care, and coordinating services across clinical, behavioral health, and community-based teams. This position ensures patients receive timely referrals, education, and follow-up to improve health outcomes and promote continuity of care. The Care Support Coordinator works closely with multidisciplinary team members to streamline communication, schedule appointments, connect patients with appropriate resources, and maintain accurate documentation in care management systems. This role requires strong organization, clear communication, and a commitment to service excellence within a fast-paced community health environment.
Requirements
- High School Diploma or equivalency.
- Minimum (3) years of experience in ambulatory/care management or acute care setting, home health, or public health.
- Strong organizational skills.
- Knowledge of EHR and health management systems.
- Proficient in Microsoft Office Suite and cloud-based collaboration tools.
Nice To Haves
- Associate degree in Human Services or Health Sciences preferred.
Responsibilities
- Engages with patients to identify and address barriers that impede health outcomes.
- Implements and support Care Management interventions per the patient’s care plan or assessed community needs.
- Processes referrals from members of the multidisciplinary team (social work, behavioral health, community resource coordinators, pharmacy, pharmacy technician, care managers) appropriately, accurately and timely according to established workflows.
- Coordinates home visits with Outreach and/or practice encounters with patients via phone or correspondence based on referrals.
- Documents all interactions with patients/others appropriately in the care management software.
- Schedules/verifies appropriate medical appointments for patients as needed.
- Coordinates referrals to outside agencies as directed by interdisciplinary team in a timely fashion.
- Provides education to patient/family within scope of practice.
- Serves as liaison among the patient/family, community services, primary providers, specialists, and other care team members to coordinate services.
- Provides educational information to care team, patient, family and care givers, about community-based organizations (existing and new) within service area.
- Maintains appropriate documentation in the Care Management documentation platform, in accordance with organizational policies and procedures for KCHC and CMHN.
- Participates in Quality Improvement initiatives to improve efficiency and effectiveness of patient health outcomes.
- Adheres to KCHC and NCCHCA privacy and security policies.
- Abides by Health Center guidelines, policies and procedures, and HIPAA regulations
- Attends departmental meetings, local and regional trainings, or other events as required.
- Maintains a professional appearance, demeanor, and dedication to service.
- Adheres to all federal regulations regarding HIPAA as well as KCHC employee policies.
- Completes all other duties as assigned.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
