Care Supervisor - Therapy Services Waterloo

CBI Home Health • Kitchener, ON

10d • Onsite

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. We are committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Requirements

• Master’s or Bachelor’s Degree in a Regulated Rehabilitation Health profession
• Current registration with the applicable regulatory College in the province of Ontario
• 2 years of supervisory experience and/or experience within home health service delivery
• Ability to effectively establish and build rapport with clients and therapy service providers
• Computer skills – Proficiency with Microsoft Office 365, Teams, and the ability to use and utilize electronic charting
• Valid Ontario driver's license with access to a reliable vehicle with insurance

Nice To Haves

• French fluency both verbal and written is considered an asset

Responsibilities

• Promote a positive Client and Family Experience by ensuring service providers have the necessary skills, competencies, and experience to meet client service plans.
• Respond to client complaints, striving for resolution and escalating as appropriate.
• Identify opportunities to improve service delivery and engage team members for effective change.
• Ensure client experience is satisfactory, review trends from quality checks, and communicate with discipline Practice Lead (PL) team members for follow-up.
• Lead by example in promoting service delivery excellence through effective onboarding, mentoring, coaching, and performance management of service providers.
• Complete formal reviews with new hires at 30-, 60-, and 90-day check-ins.
• Ensure all team members are aligned with Key Accountabilities and meet quality & performance expectations.
• Actively participate in maximizing staff utilization, retention, and engagement.
• Develop and update clinical resources related to service delivery for all therapy disciplines in collaboration with Practice Leads (PLs) and Care Manager.
• Monitor and supervise specialized therapy program implementation, including program development, outcome measures, training, and resource development.
• Support and guide multi-disciplinary student placements, when applicable.
• Supervise a team of Practice Leads (PLs) from each therapy discipline, including organizing meetings, providing clinical guidance, and problem-solving.
• Facilitate team/discipline specific meetings, huddles, and other structured communication opportunities.
• Ensure all reporting meets or exceeds standards and expectations of CBI Health, stakeholders, and regulatory Colleges.
• Guide and monitor the chart audit process.
• Respond to sudden changes/demands in staffing to support a positive client experience and communicate HR challenges with management.
• Proactively identify risk and work with stakeholders to mitigate and/or manage risk, with attention to missed visits and clinical service delivery.
• Ensure timely and comprehensive response to Incident Reporting and investigations for Funder, Client, and Service Provider Safety Incidents and Client Complaints.
• Provide input into developing clinical education and training needs and/or opportunities.

Benefits

• Weekend premiums
• Travel pay and/or mileage reimbursement
• Reward and recognition programs
• Earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level