Manager, Care Services

The ALS Association•Baltimore, MD

23d•$50,649 - $79,346

About The Position

The Care Services Manager develops professional and community relationships that enable The ALS Association to provide care and support to people living with ALS. The role manages care services programs, which may include ensuring consistent, high-quality services for individuals with ALS and their families and supervising care services staff within an assigned territory. The manager facilitates education, information, benefits, and clinical resource navigation for people diagnosed with ALS and their caregivers. The manager may gather client medical and demographic information through intake forms, conduct care consultations and needs assessments, and manage a portfolio of clients. The position works with clinics, healthcare providers, community agencies, staff, and the broader public to coordinate services and education. It may include supervisory responsibilities and requires local driving and national travel for Association business as needed, as well as occasional evening or weekend work for business and events.

Requirements

Bachelor’s degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area.
At least four years of related professional experience and/or training, or an equivalent combination of education and experience.
Demonstrated ability to use management skills, including problem-solving, reasoning, critical thinking, budget and program planning, performance improvement, organizational planning, implementation, and performance monitoring.
Experience with progressive neurodegenerative disease.
Ability to drive locally and travel nationally on Association business as required.
Ability to work occasional evenings and/or weekends for Association business and events.
Demonstrated diversity awareness, respect and sensitivity toward cultural differences, and support for a harassment-free environment.
Demonstrated ethics, integrity, adaptability, initiative, innovation, interpersonal skills, sound judgment, oral and written communication, professionalism, and teamwork.

Nice To Haves

Knowledge of ALS is a plus, but not required.
Knowledge of Medicare and Medicaid, patient assessment skills, planning, and case management is preferred.

Responsibilities

Obtain client medical and demographic information through intake forms and document information supporting families in meeting their goals, as needed.
Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families experiencing complex needs or situations.
Manage a portfolio of clients and work to ensure client and caregiver needs are met within the capabilities of The ALS Association.
May manage field staff in an assigned territory to ensure people living with ALS, caregivers, and families receive needed programs and services.
Provide information about programs, services, and resources, along with printed or electronic educational materials; may oversee programs.
Coordinate referrals to healthcare providers and community agencies and develop partnerships with them.
Evaluate and facilitate support groups as needed, and ensure they effectively meet the needs of the ALS community.
Collaborate with the Care Services Director and Managing Director to plan implementation of program outcomes and evaluation processes.
Ensure quarterly contact or engagement with people living with ALS and/or their caregivers.
Document pertinent engagements with people living with ALS, family members, caregivers, and healthcare professionals; ensure Care Services staff document engagements according to Care Services Standards.
Educate and inform the public and professionals about ALS, its management, related research, and The ALS Association’s services and mission.
Serve on an ALS Clinic multidisciplinary team as the liaison between the clinic and The Association, and maintain clinic relationships through ongoing interactions with clinic directors and team members.
Provide professional in-service education to Association staff and healthcare professionals, including those at home health and hospice agencies, Durable Medical Equipment providers, and Skilled Nursing Facilities.
Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
Provide mentoring opportunities to new staff.