Care Service Representative

Classic Collision • Pflugerville, TX

1d • Onsite

About The Position

The Care Center is an extension of the Classic Collision Operations team and supports both internal and external customers. The Care Center representative is responsible for answering customer’s and insurer’s inquiries via, phone, SMS, and Chat Service. The overall goal is to collaborate with shops to schedule potential clients at their earliest available calendar appointment. The Care Representative is required to work Classic Collision repair center hours in their home market. Unless you are assigned a specific shift which may include rotating Saturdays. As a support teammate, it is critical to lead by example such as being punctual, professional and supportive.

Requirements

• Must be proficient in Microsoft Teams
• Must be proficient in Microsoft Outlook
• Have a general competency using Windows operating system.
• Customer service background is a must.
• Professional phone presence both inbound/outbound calling
• Mastery of Microsoft teams is required.
• Intermediate Computer Skills
• Intermediate Microsoft Excel Skills
• Intermediate Microsoft Office, and outlook skills
• Able to read and write effectively in English.
• Following proper punctuation and grammar when communicating in written format to customers and insurers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

• Call Center background a plus.
• Understanding of the Collision industry is a huge plus.
• Able to read and write effectively in Spanish is a huge plus.
• Experience with CCC1 is a huge plus.

Responsibilities

• Dispatch, and schedule appoints accurately using CCC One.
• Answer questions via 8x8 related to status updates for vehicles.
• Escalate requests/questions as needed.
• Inbound and outbound contacts via phone, chat, email, and SMS.
• Use Care Center resources to properly complete the job duties.
• Partner with your shops, the DRPs, and their workflows.
• Partner your Regional Office Managers and Regional Managers
• Partner your General Managers

Benefits

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off
• 6 Paid Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed