Customer Service Representative - Acute Care

Baxter International Inc.•St. Paul, MN

8d•$51,200 - $70,400•Hybrid

About The Position

The Acute Care Customer Service Representative for Baxter Respiratory Health will be responsible for interactions with buyers, biomedical engineers, health care teams, sales organization teams, and internal teams to answer and resolve a wide variety of inquiries for all Acute Care Respiratory Health products including but not limited to The Vest Airway Clearance System, The Vest APX Airway Clearance System, The Synclara Cough System, The Volara System, and the MetaNeb System.

Requirements

Associate degree, preferred in business or related field, or equivalent work experience
3+ years of progressive experience in a customer service role, preferred
Previous experience in the healthcare field, preferred
JD Edwards experience preferred
Experience with Microsoft Office Products
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Interfacing with customers, company sales and/or service representatives over the phone and email
Provide front line technical and troubleshooting support on products via phone to health care teams and other Baxter staff.
Properly identify order types for correct billing and consult on any issues with internal and remote billing teams
Enter orders for all shipment and return of Respiratory Health products.
Quickly and accurately identify and assess individual customer needs and take appropriate action to satisfy those needs.
Utilizes multiple systems and problem-solving skills to attempt to resolve the issue on the call.
Establish rapport over the phone quickly, and remain positive and upbeat
Work closely with Contract Administrator to fulfill contract requests
Use outside websites such as UPS and Fed Ex to track delivery and returns.
Provide customer support with special requests and assist various departments, as needed.
Responsible for all shipping-related activities and verification for rental agreements and returned items
Process all purchase orders received by phone, fax, or email
Creation of proposals requested by Baxter sales team.
Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions
Understanding of GPO, IDN, and pricing agreements
Work and understand warranty guidelines and procedures

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits