Care/Program Coordinator – Comprehensive Health Program - Grant Funded

NewYork-Presbyterian Hospital

1d•$66,300 - $89,000•Onsite

About The Position

As one of New York's top ranked hospital by U.S. News & World Report, New York-Presbyterian (NYP) has a long tradition of bringing hope, health and healing to our communities. NYP’s commitment to addressing pressing needs of its local communities shines brightly through the work of its Division of Community and Population Health. NYP is committed to helping End the HIV Epidemic and its Division of Community and Population Health has worked with its HIV Centers of Excellence to establish a Community Service Plan that includes initiatives to end the HIV epidemic in the communities served by NYP. These initiatives include addressing the intersection between HIV and Substance Use Disorders by providing Harm Reduction Services co-located with HIV/Primary Care. Under the guidance of the Program Manager, the Care Coordinator will be responsible for working with frontline care providers and care coordination staff to provide client and programmatic support, including accompaniment, client navigation, facilitate client initial engagement, retention, reengagement, assistance with client referrals, access of Social Determinants of Health services (food pantries, housing, transportation, assistance programs), and overall coordination between clients, groups, and program staff. These important activities will include screening individuals for barriers to care engagement, including potential unmet substance use and mental health needs, and chronic medical conditions. The Care Coordinator will meet directly with clients and assist with intake into supportive programs, such as Care Coordination Services and Health Homes, provide motivational interviewing and adherence and behavioral counseling as needed. The Care Coordinator will maintain a panel of active clients and work with program staff to ensure that the goals and objectives of the initiative are fully realized by all clients and meaningfully contribute to ensuring to overall program success by sharing their insight, experience, and creative solutions to care engagement impediments with program leadership.

Requirements

Bachelor's Degree or minimum of three (3) years of equivalent work experience
Excellent engagement skills
Strong interpersonal skills, highly organized, ability to work with diverse community groups and multi-task
All roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

Nice To Haves

Master’s degree
Bilingual in Spanish

Responsibilities

Provide client and programmatic support, including accompaniment, client navigation, facilitate client initial engagement, retention, reengagement, assistance with client referrals, access of Social Determinants of Health services (food pantries, housing, transportation, assistance programs), and overall coordination between clients, groups, and program staff.
Screen individuals for barriers to care engagement, including potential unmet substance use and mental health needs, and chronic medical conditions.
Meet directly with clients and assist with intake into supportive programs, such as Care Coordination Services and Health Homes.
Provide motivational interviewing and adherence and behavioral counseling as needed.
Maintain a panel of active clients and work with program staff to ensure that the goals and objectives of the initiative are fully realized by all clients.
Meaningfully contribute to ensuring overall program success by sharing insight, experience, and creative solutions to care engagement impediments with program leadership.