Care Pastor

Heights Church•Prescott, AZ

6d•Onsite

About The Position

The Care Pastor provides pastoral leadership and oversight for all areas of Care under the direction and leadership of the Executive Pastor. This role exists to help people experience the compassion, presence, and care of Christ during some of the most significant seasons of their lives. The Care Pastor will shepherd individuals, families, staff, and serve teams while providing leadership to the ministries and systems that support our church family. This includes weddings, memorials, grief care, counseling, prayer, baptisms, adult care classes, crisis care, and other ministries designed to help people experience healing, hope, and spiritual growth. This role requires a strong understanding of and commitment to Heights Church's Mission, Vision, Values, Beliefs, and culture, along with the ability to align staff, leaders, and serve teams around those commitments. The Care Pastor will lead with both pastoral presence and organizational excellence, ensuring that people are cared for well and that every area of Care has the leadership, systems, and resources needed to flourish. More than simply managing ministry programs, the Care Pastor is called to know people, walk alongside them, develop others, and create environments where people can encounter the love and care of Christ.

Requirements

Fully aligns with and supports the Mission, Vision, Values, and Statement of Faith of Heights Church.
Demonstrated spiritual maturity, integrity, humility, discretion, and sound judgment.
Possesses a servant's heart and a genuine desire to support and invest in pastors, ministry leaders, serve team members and the church family.
Builds trust through kindness, encouragement, professionalism, and dependability.
Genuine heart and calling to care and shepherd people and walk alongside them through significant seasons of life.
Comfortable walking with people through grief, crisis, loss, celebration, and spiritual growth.
Emotionally and relationally healthy, self-aware, and able to navigate difficult situations with maturity.
Has established appropriate pastoral boundaries while remaining warm, accessible, and relational.
Excellent communication skills in both individual and group settings.
A self-starter who takes initiative, works independently, and follows through with excellence.
Sound judgment, professional, and the ability to maintain confidentiality.
Work collaboratively across ministry teams.
Demonstrated ability to recruit, equip, encourage, and shepherd serve team.
Communicates truth clearly with grace, clarity, and compassion.
Leads with compassion, humility, wisdom, and grace.
Strong understanding of pastoral care and the ability to recognize when professional resources are needed.
Regularly required to sit; use hands; and talk or hear.
Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, or crouch.
Must occasionally lift and/or move up to 40 pounds.

Nice To Haves

Theological or ministry-related education, preferably a theological degree.
At least 5 years of pastoral or ministry experience.
Experience in pastoral care, grief ministry, or a related ministry setting.
Experience leading and developing staff and serve teams.

Responsibilities

Model Biblical Priorities: Pursuing a consistent and growing relationship with Christ through prayer, scripture, worship, and personal spiritual disciplines; Participating regularly in a Life Group; Modeling healthy relationships, marriage, and family life; Establishing appropriate boundaries that protect character, integrity, and ministry health; Living and serving in a way that reflects the qualities and characteristics outlined in the Church Culture Guide; Leading with humility, grace, wisdom, and compassion; Maintaining a posture of learning, spiritual growth, and dependence on God.
Lead & Shepherd the Care Ministry: Shepherd individuals and families through seasons of grief, crisis, celebration, transition, and spiritual growth; Present with people during moments of joy, loss, uncertainty, and transition; Develop a culture within the Care Ministry that reflects the compassion, presence, and character of Jesus; Ensure people are connected with the appropriate pastor, serve team members, lay counselors, or professional resource when additional care is needed; Develop healthy systems and ministry pathways that help people experience healing, meaningful care and connection; Help people identify meaningful next steps toward healing, community, and spiritual growth; Evaluate regularly the health, effectiveness, and impact of Care ministry; Ensure that ministry programs remain people-centered rather than simply program-driven.
Prayer Ministry: Oversee prayer ministry during weekend services and church-wide events; Recruit, train, equip, and shepherd the prayer serve team; Regularly connecting with prayer team members, encouraging their spiritual growth and caring for them personally; Prayerfully triaging requests and connecting individuals with the appropriate pastor, ministry, or professional resource; Serve as a primary point of contact for prayer requests and ensure appropriate follow-up; Maintain systems for appropriately communicating prayer requests to staff and serve team members; Empower serve team members to participate in prayer ministry during weekend services and church-wide events; Cultivate a culture where prayer is foundational to the life of the church.
Baptisms: Collaborate, plan and execute Celebration Weekends and baptism experiences with the Weekend Team and Lead Pastor; Coordinate baptism workshops, preparation, scheduling, communication, and follow-ups; Work with Facilities, Communications, and ministry leaders to create a meaningful and celebratory experience; Coordinate private and off-location baptisms as needed; Help individuals feel prepared, welcomed, and celebrated as they take this significant step of faith.
Marriage & Weddings: Serve as the first point of contact for premarital and wedding requests; Identify and connect couples with appropriate pastors, marriage mentors, and counseling resources; Facilitate premarital counseling when appropriate; Develop and facilitate training opportunities for pastors and marriage mentors including Prepare & Enrich assessments; Schedule Sacred Marriage classes and support the development of marriage mentors; Collaborate with the Facilities Team for available wedding resources and space; Officiate weddings as needed and provide pastoral care to couples throughout the process.
Memorials & Grief Care: Provide compassionate pastoral care to individuals and families following the death of a loved one and determine appropriate pastoral care and resources; Serve as a resource and support to other pastors officiating memorials; Provide the individual or family with ongoing grief care, Grief Share resource, pastoral care, professional counseling resources, and appropriate grief-related materials. Follow-up post memorial service; Develop a serve team to be present on the day of the memorial to welcome the family and ensure the space is prepared; Walk alongside families as they plan, navigate and experience memorial services; Assist the family in determining the order of service and service details; Coordinate service details, military honors, resources, and other needs as appropriate; Officiate memorial services as needed; Help families experience the presence and compassion of Christ during a deeply difficult season.
Adult Care Classes & Support Groups: Developing and maintaining adult care classes at either location; Identifying areas of need within the church community and developing ministry responses; Recruit, train and shepherd serve team group leaders; Help leaders feel equipped, prepared, supported, and cared for as they serve; Coordinate registrations and promotions with Communications; Evaluate and develop classes and groups to ensure they are meeting people where they are and helping them move toward healing, hope, and community; Oversee and maintain equipment and supplies.
Stephen’s Ministry: Identify, recruit and train serve team members through Stephen’s Ministry certification; Continued development, support and shepherding of serve team members as they care of the church family; Maintain strong relationships with trusted professional counseling partners. who share our commitment to quality care and Christ-centered values; Communicate referral and scholarship information with counseling partners; Connect staff and church family members with Stephen’s Ministry serve team for appropriate counseling resources based on their needs; Manage counseling referrals, scholarships, and intake processes in accordance with church policies and applicable privacy requirements; Oversee the Stephen’s Ministry and scholarship budget in coordination with Finance.
Crisis Care: Available for significant moments of crisis, including hospice, death, suicide-related situations, and other urgent pastoral needs; Provide immediate pastoral presence and prayer when appropriate; Assess needs and connect individuals and families with appropriate pastoral, professional, or emergency resources when necessary; Provide prayer, encouragement, and follow-up as appropriate; Develop healthy systems and boundaries that allow the staff and serve team members to respond appropriately, compassionately and effectively to people in crisis.
Serve Team Shepherding and Development: Recruit, train, equip, empower and shepherd people to serve within the Care ministry; Regular check-ins with serve team leaders and members; Identify and develop future leaders and create opportunities for increased responsibility and ownership; Celebrate and express gratitude for those who serve; Address challenges and conflict with grace, clarity, and biblical wisdom.
Care Ministry Administration & Operations: Oversee the systems, schedules, resources, and administrative responsibilities necessary for a healthy Care Ministry; Work collaboratively with Communications, Facilities, Finance, and other ministries to support Care initiatives; Manage the Care budget and follow established guidelines for purchases and expenses; Coordinate Care conferences, classes, resources, and ministry partnerships; Maintain necessary equipment, supplies, and ministry information; Ensure Care ministries are communicated clearly and accessible to the church family and community; Continually look for ways to simplify processes and remove barriers so people can experience care more easily.