About The Position

The Care Partner is a support care provider who works under the direction of a Registered Nurse. The role focuses on promoting a positive patient experience by partnering with nurses, physicians, the healthcare team, and other providers to deliver patient-centered care and assist with daily living activities and comfort measures. The Care Partner performs basic patient care functions such as activities of daily living, ambulation, and vital signs, and may perform additional advanced skills based on approved training and unit needs, including phlebotomy, simple treatments, dressing changes, oral suctioning, and discontinuing Foley catheters. The role also includes clerical and unit-support tasks such as retrieving data, maintaining supplies, and transporting supplies or patient medications. The Care Partner must work effectively in a fast-paced environment, communicate clearly, multitask, take direction from various care providers, and maintain a compassionate, respectful, service-oriented approach, including under stressful conditions.

Requirements

  • High school diploma, GED, or being a high school rising junior or senior in good standing.
  • Basic Life Support (BLS) or BLS Instructor certification; certifications are required upon hire unless otherwise stated.
  • Ability to follow detailed directions.
  • Strong interpersonal skills.
  • Clear verbal and written communication skills, including the ability to document.
  • Ability to work independently and as part of a team.
  • Minimum age of hire is 16.

Nice To Haves

  • Graduation from a state-approved Certified Nursing Assistant or Patient Care Tech program.
  • Certified Nurse Assistant certification.

Responsibilities

  • Partner with the healthcare team, patients, and families to support a positive patient experience and patient-centered care.
  • Follow the plan of care as assigned or instructed by a licensed professional and contribute to care based on assigned tasks and patient or family input.
  • Protect patients’ rights and dignity and maintain confidentiality in accordance with HIPAA and privacy procedures.
  • Participate in hourly patient rounding; answer telephones and call lights promptly and professionally; and refer needs for follow-up to the appropriate person.
  • Offer assistance and comfort measures, address or escalate patient concerns, and maintain a positive and professional manner.
  • Provide patient care under RN direction, including hygiene, nutrition, elimination, physical comfort measures, ambulation, and vital signs.
  • Perform advanced skills as trained and required by unit needs, such as phlebotomy, EKGs, removal of Foley catheters, and removal of IVs.
  • Assist the RN and other healthcare team members with care delivery and direct patient admissions.
  • Monitor data entry for key patient safety information, participate in charge reconciliation, and perform audits as requested.
  • Support healthcare team initiatives, unit performance improvement, shared leadership, evidence-based practice, and ethical accountability.
  • Transport unit supplies, patient care supplies, medications, and equipment as assigned.
  • Communicate effectively with patients, staff, physicians, families, and visitors, using safety communication techniques and the chain of command when necessary.
  • Communicate completion of duties to the RN or Charge Nurse and promptly report patient care concerns, problems, or emergencies.
  • Document completion of patient care in the electronic medical record and maintain knowledge of role-related documentation tools for downtime situations.
  • Maintain patient-care equipment; sequester, tag, and report malfunctioning devices to appropriate personnel.
  • Communicate with patients and update whiteboards with information.
  • Maintain a safe care environment, practice hand hygiene, keep patient rooms and unit areas clean and uncluttered, and follow PPE and infection-control policies.
  • Reinforce universal precautions with patients and families.
  • Use proper body mechanics, patient-safe handling devices, and assistive devices such as lifts, transfer equipment, walkers, and gait belts.
  • Perform environment-of-care rounds.
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