Care Navigator

Wider Circle

3d•$17 - $19•Remote

About The Position

Wider Circle is looking for a Care Navigator to join our team in Care Delivery Operations. In this entry-level role, you'll talk with patients by phone (and sometimes in person) to complete health assessments and intake appointments. You'll build quick trust with patients, ask about things that affect their health — like food, transportation, and housing — and keep clear, accurate notes on every call. This role is a strong first step toward becoming a Care Advocate, with a clear path to grow into that position.

Requirements

High school diploma or equivalent required.
Comfortable talking with a wide range of patients by phone.
Comfortable using web and app-based systems, and able to adjust quickly in a fast-changing environment.
Can manage your own tasks, keep your documentation organized, and meet your goals while working remotely with limited supervision.
You'll need to score 80% or higher on the final training assessment.
You'll need to pass a drug test and background check before starting.

Nice To Haves

A degree in Human Services, Public Health, or Behavioral Health is a plus.
Bilingual: Fluency in English and Spanish (or another language) is strongly preferred.
Experience in healthcare, social services, care platforms like Healthie, or community outreach is helpful but not required.
No prior intake experience needed — we provide full training.
Willing to Train: You'll complete a full training program, including guided call practice, documentation training, and role-playing exercises.

Responsibilities

Call patients to complete health screenings and intake appointments using a standard set of questions. Build quick rapport so patients feel comfortable sharing accurate information during each 15–20 minute call.
Book intake appointments directly in Healthie. If a patient can't complete the intake on the spot, schedule it for yourself rather than passing them to someone else — this keeps the relationship consistent. Follow up to confirm appointments and keep show rates high.
Ask open-ended questions to understand each patient's needs. After a completed intake, schedule the right next step — a visit with their doctor or a Community Health Worker.
Enter patient information into our records system in real time during each call. Review your notes for accuracy and finish all documentation before the end of your shift. Follow all privacy rules (HIPAA) and get formal patient consent for every call.
Manage your daily schedule and consistently hit your targets, including a show rate of 60% or higher for scheduled intakes. Space out your appointments so you have time to review your notes carefully.

Benefits

Hourly pay: $17–$19/hour
Performance bonuses
A clear path to grow into Wider Circle's Care Advocate role, with Community Health Worker training, higher pay and more responsibility
Full health coverage (medical, dental, vision)
401(k) plan
Paid time off
Employee Assistance Program
Health Care FSA & Dependent Care FSA
Health Savings Account
Voluntary disability benefits
Basic life and AD&D insurance
Adoption assistance