Care Navigator

UnitedHealth Group•Tampa, FL

1d•$20 - $36•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Telehealth FMC program is a non-clinical- non, non-licensed healthcare resource that conducts telephonic outreach to members who have recently discharged from the hospital. The agent provides resource assistance to members providing information regarding transportation, medication and primary care follow-up services. This assists the member in ensuring timely follow-up with Primacy care providers (PCPs), transportation services to appointments and medication follow-up.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years experience working in a physicians office, Skilled Nursing Facility (SNF), Assisted Living Facility (ALF), or outpatient clinic with medical team communication and collaboration
2+ years of experience with handling inbound and/or outbound calls with patients / members
Ability to work an 8-hour schedule during the work hours of 7:30am-5:00pm Pacific, Monday-Friday
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Strong telephonic and written communication skills
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Experience in Microsoft Word (edit, create, and save documents), Microsoft Excel (adding, sorting and filtering data) and Microsoft Office (email, folders, attachments, and calendar)
Administrative and organizations skills.
Ability to self-direct work, multitask multiple deliverables

Responsibilities

Guiding members on utilization of plan benefits such as follow-up with PCP, transportation and medication follow-up.
Completing the FMC assessment in Pathway and accurately documenting member conversations.
Transferring members to member services when needed for follow-up.
Other duties as assigned.
Provide coverage to colleagues when on PTO as needed.