Care Navigator

Lifepoint Health • Brentwood, TN

12d • Remote

About The Position

The Care Navigator works within Lifepoint Health’s Population Health team to support patients attributed to the Clinically Integrated Network in accessing healthcare resources. The role focuses on assessing patient needs, patient engagement and advocacy, and coordinating care across healthcare settings. Care Navigators collaborate with Community Navigators, network providers, primary care practices, payors, interdisciplinary care teams, patients, and families to support coordinated, appropriate care.

The position serves high- or rising-risk patients eligible for additional support, coordinates continuity of care across settings, and helps reduce cultural and socioeconomic barriers between patients and healthcare institutions. The role is remote and follows a Monday–Friday day schedule.

Requirements

• High school diploma.
• Two years of experience in an ambulatory healthcare setting.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Proven leadership skills.
• Ability to work independently and set priorities to coordinate care plans efficiently.
• Ability to work effectively in a team environment.
• Highly organized and detail-oriented.
• Proficiency with MS Office, including Outlook, Word, Excel, and Teams.
• Ability to use behavioral and educational strategies, including motivational interviewing, the teach-back method, and self-management support.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Medical Assistant education or higher.
• Prior experience in population health initiatives such as chronic disease management, care management, or utilization management.

Responsibilities

• Assist high- or rising-risk patients within the network who are eligible for additional healthcare support and services.
• Act as a patient advocate and navigator; conduct comprehensive preventive screenings and/or assist with patient engagement.
• Connect patients with network providers and facilities, payor-based resources, and prescription and durable medical equipment resources.
• Facilitate clear communication of patient care plans among interdisciplinary treatment team providers, community and state-based resource affiliates, families, and patients.
• Foster and maintain positive working relationships focused on shared goals.
• Coordinate and manage a defined population within the ACO/CIN across multiple healthcare settings and for multiple physicians, healthcare providers, or health plan counterparts.
• Coordinate continuity of care across inpatient, outpatient, skilled care, hospice, home health, and other healthcare settings to support appropriate utilization of clinical resources.
• Collaborate with primary care practices to provide individualized assistance with improving and maintaining quality patient care, particularly regarding appropriate service utilization and more effective and efficient care.
• Work with ACO/CIN stakeholders from diverse backgrounds to help reduce cultural and socioeconomic barriers between patients and institutions.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED