Care Navigator - Full Time
About The Position
The Care Navigator is a core member of an Integrated Care team that includes a Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The role coordinates and supports mental health care within the clinic and coordinates referrals to clinically indicated services inside and outside the clinic. The Care Navigator may provide evidence-based treatments to patients or collaborate with other mental health providers when treatment is indicated. This position reports to the Manager, Behavioral Health/Primary Care Integration or designee. The position is full time at Clifton Springs Hospital in the Addiction Services department. The schedule is Monday through Sunday, either 7:00 a.m.–7:30 p.m. or 7:00 p.m.–7:30 a.m., with 12-hour shifts and an every-other-weekend rotation. The stated pay range is $20.00–$26.00.
Requirements
- At least 2 years of experience in a human services-related field, medical-related field, customer service, or client/patient-interfacing experience; alternatively, an associate’s degree is required.
- Associate’s degree required.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Support and coordinate behavioral health care with patients, their PCP, BHC, psychiatric provider, and other Integrated Care team members.
- Screen and assess patients for common mental health and substance abuse disorders, including completing or assisting with screening tools used in practice.
- Educate patients about common mental health and substance abuse disorders and available treatment options.
- Monitor patients in person or by telephone for changes in clinical symptoms and treatment side effects or complications.
- Support psychotropic medication management prescribed by PCPs and/or a psychiatric provider, with attention to adherence, side effects, complications, and treatment effectiveness.
- Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, and Motivational Interviewing, or other treatments appropriate for primary care settings.
- Provide or facilitate referrals to mental health clinics and substance use disorder treatment programs as clinically indicated.
- Participate in regularly scheduled Integrated Care team meetings and communicate treatment recommendations to team members and outside collaborators as indicated.
- Facilitate patient engagement and follow-up in care.
- Maintain a registry of Integrated Care track patients, including engagement, measurement-based care outcomes such as PHQ-9 results, and other team tracking and care-management items.
- Facilitate team review of patients not responding optimally to treatment, potentially leading to changes in medications or psychosocial treatments or referrals for additional services.
- Handle confidential information with discernment and sensitivity.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
