Care Navigator

University of Mississippi Medical Center • Jackson, MS

3d • Onsite

About The Position

Partners with Registered Nurses and other team members to coordinate care and provide support for patients enrolled in the Pediatric Complex Care Program and their families. Works closely with families to help ensure they are connected to appropriate clinical, social, and community resources and assists them in navigating the health care system.

Requirements

• High school diploma or GED.
• One year of healthcare or administrative support experience.
• Ability to navigate the health care system and coordinate with multiple services.
• Ability to be flexible when prioritizing and multitasking to meet the needs of patients, parents, physicians, and other hospital staff.
• Excellent oral and written communication skills.
• Experience working with families from diverse ethnic, cultural, and socioeconomic backgrounds.
• Positive attitude, strong teamwork skills, and a professional demeanor when interacting with health care team members, community organizations and resources, and patients and families.
• Strong organizational skills.
• Ability to maintain records, coordinate clinic appointments, and independently prioritize work.
• Ability to concentrate and pay close attention to detail.
• Ability to learn computer and application skills applicable to the role.
• Ability to interact with and work around people.
• Ability to make judgments in demanding situations and react to frequent changes in duties and workload.
• Ability to listen empathetically and logically organize details.
• Comfort accepting responsibility for medium- to large-scale projects involving multiple resources and spanning many months.
• Ability to manage multiple concurrent activities.

Responsibilities

• Collect daily reports to identify patients and providers requiring communication regarding programmatic metrics.
• Prioritize and schedule communication with patients based on needs assessment and programmatic metrics.
• Assist in scheduling appointments with internal and/or external providers responsible for patient follow-up.
• Maintain ongoing contact with the patient cohort regarding health care needs.
• Route needs to providers or ancillary staff based on urgency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED