Care Navigator (Inbound)

Upperline Health•Nashville, TN

1d•Remote

About The Position

Upperline Health is seeking an Inbound Care Navigator to support a team of clinicians in delivering complex plans of care for patients with chronic illnesses, with an emphasis on diabetes and vascular disease. This role provides telephonic and back-office support, coordinating care delivery for Upperline+ patients. Responsibilities include telephonic coordination of care, scheduling patient visits (in-home, clinic, telehealth), managing patient care referrals and orders, and coordinating preventative care needs. The ideal candidate will have experience identifying and coordinating the needs of patients with multiple chronic conditions, supporting clinicians for efficiency, and working with an older adult population. Compassion, attention to detail, and a collaborative spirit are essential. This is a remote opportunity for residents of AL, AZ, FL, GA, KY, IN, IL, MI, PA, SC, and TN.

Requirements

Associates degree or higher education required
Prior healthcare experience, ideally serving chronically ill patients, required
Candidates should be excited and energized by the prospect of working collaboratively as part of an innovative team
Strong customer-service orientation
Exceptional phone etiquette
Exceptional organizational skills and ability to multi-task
Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
Strong writing, Word, Excel, and database management skills
Extremely strong work ethic
Access to a strong & secure internet connection
Ability to work independently in a virtual setting
Dedicated private workspace

Nice To Haves

education/certification as a BSW, CNA, LPN, MA highly desired
Patient engagement experience highly preferred
Ideal candidates will have experience working with an older adult population.

Responsibilities

Telephonic conversations with Upperline patients and their families, including triaging incoming calls as well as making proactive outgoing calls as requested by Upperline’s clinicians.
Identifying community resources and assisting Upperline’s patients and families in accessing those resources.
Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits.
Participation in weekly interdisciplinary team meetings.
Provide weekend support as needed by the team.
Other related duties as deemed necessary by Upperline Health.