Care Navigator

AltaPointe Health • Mobile, AL

1d

About The Position

The Care Navigator plays a crucial role in assisting patients throughout their healthcare journey. This position involves coordinating care between various healthcare providers and the patient, ensuring all necessary information is exchanged, and connecting patients with essential services and resources. The Care Navigator also helps patients overcome logistical barriers to accessing care and participates in interdisciplinary teams to support complex cases. Key responsibilities include patient education, follow-up after hospital admissions, and assessing social drivers of health to reduce disparities. The role also involves maintaining clinical records and managing a caseload effectively, adhering to company policies and procedures.

Requirements

• Bachelor’s degree in a mental health discipline preferred, high school diploma or equivalent.
• Knowledge of psychiatric disorders in the adult population
• Knowledge of developmental disabilities in the adult population
• Knowledge of substance use issues in the adult population
• Knowledge of chronic medical condition in the adult population
• Knowledge of cultural diversity
• Knowledge of behavior management and crisis intervention
• Knowledge of available community resources and internal services

Nice To Haves

• Knowledge as outlined below, to be attained within six (6) months of employment

Responsibilities

• Assists patient with paperwork including admissions, discharges, etc
• Coordinates care between healthcare providers and patient
• Ensures treatment providers have results of screeners completed at intake and as indicated
• Assists patients in connecting to primary healthcare
• Assists patients in connecting with benefits specialist
• Assists patients in connecting with appropriate therapist
• Assists patients in referrals to TCM, IPS, Day Programs, Residential Programs, ACT, and any other internal programs needed
• Educates patient regarding services available
• Assists in ensuring treatment team has information needed during Huddle
• Provides support and assistance throughout the healthcare process
• Facilitates communication between patients and healthcare teams
• Conducts follow up after hospital admissions to ensure proper care coordination
• Connects patient with available community resources and services
• Helps patient overcome logistical barriers to accessing care to include assisting with transportation arrangements for medical appointments
• Participates in interdisciplinary care teams to support complex cases
• Coordinates implementation of internal services
• Assesses social drivers of health to assist in reducing disparties
• Provides ongoing monitoring of consumers’ progress and needs with the patient
• Evaluates the patient for needed changes in Risk Levels
• Updates CCBHC Client Treatment Plan
• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance care management skills
• Documents interactions with patients when needed
• Documents within AVATARNx appropriate follow up and provision of linkage to services.
• Courteous and respectful attitudes towards patients, visitors and co-workers
• Treats patients with care, dignity and respect
• Respects patient’s privacy and confidentiality
• Is pleasant and cooperative with others
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the patient’s needs, expectations and individual differences
• Effectively manages caseload based on patient needs and staffs with supervisor regularly
• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Follows AltaPointe policies and procedures
• Attends to required in-service training and other workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree