Care Navigation Specialist
About The Position
Nolia Health is seeking a Care Navigation Specialist -Clinical Operations to join our interdisciplinary clinical team. This is an early-career clinical support role for someone with a social work or related human-services background. The position combines direct patient and caregiver support, flexible Care Navigation, and essential clinical operations responsibilities. The person in this role will be trained in Nolia's Care Navigation model and support patients and caregivers through outreach, resource navigation, GUIDE check-ins, and coverage during periods of increased demand or staff absence. They will also support the day-to-day administrative workflows that keep patient care moving, including scheduling, intake, onboarding, and documentation follow-up.
Requirements
- Bachelor's degree in Social Work (BSW) or a related human-services field.
- Experience through employment, internship, or practicum supporting patients, caregivers, or individuals navigating health and social needs.
- Foundational knowledge of community resources, healthcare navigation, social services, and/or caregiver support.
- Strong communication, interpersonal, organizational, and problem-solving skills.
- Ability to recognize when patient or caregiver needs require escalation to a clinician or supervisor.
- Comfortable working in a fast-paced, evolving healthcare environment and learning new technology and workflows.
Nice To Haves
- MSW or previous experience in care navigation, case management, patient navigation, or care coordination.
- Experience supporting older adults, people living with dementia or chronic illness, or family caregivers.
- Familiarity with Medicare, healthcare documentation, or care-management programs.
Responsibilities
- Serve as a compassionate and knowledgeable point of contact for patients and family caregivers.
- Use social work and care navigation skills to understand needs and connect families with appropriate Nolia services and community resources.
- Provide caregiver and disease education using Nolia-approved resources.
- Conduct family check-ins and provide Care Navigation as needed, without maintaining a standing caseload.
- Recognize concerns requiring clinical assessment and appropriately escalate to a licensed clinician.
- Answer and follow up on patient and caregiver calls and inquiries.
- Support appointment scheduling, new patient intake, onboarding, eligibility, and enrollment.
- Maintain accurate patient information and help ensure clinicians have necessary information before appointments.
- Provide day-to-day administrative support to clinicians, including helping resolve no-shows, patient technology issues, scheduling needs, and other routine administrative barriers to care.
- Support patient outreach, referrals, and follow-up to help patients successfully navigate Nolia's services.
- Provide daily administrative and coordination support to Nolia's interdisciplinary clinical team.
- Accurately document patient and caregiver interactions in accordance with Nolia's requirements.
- Develop a working understanding of documentation and time-tracking requirements across Nolia's programs.
- Assist with identifying and following up on missing documentation, incomplete encounters, and outstanding tasks.
- Support monthly billing preparation and other clinical program workflows as needed.
- Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
