Care Navigation Coordinator - Overnight Weekend/All Holidays
About The Position
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings. We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.
Requirements
- Ability to work independently with minimal supervision.
- Ability to work as part of a team.
- Excellent verbal communication skills with an emphasis on customer service.
- Excellent written communication and documentation skills.
- Ability to work flexible hours as required to meet scheduling needs.
- High integrity with excellent problem-solving abilities.
- Strong organizational skills and the ability to meet deadlines.
- Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
- Understanding of and commitment to the appropriate protection of confidential patient information.
- Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
- Experience with telehealth technology, including video teleconference technology.
Nice To Haves
- Knowledge of medical service lines strongly preferred.
Responsibilities
- Facilitate safe and effective clinical consultations.
- Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes.
- Manage and coordinate schedules and appointments, including pre-appointment chart preparation and delivery of final encounter notes and supporting documents to customers.
- Operate video conferencing equipment, telemedicine platforms, and electronic medical record (EMR) systems.
- Assist client sites with scheduling to utilize clinical time as efficiently and effectively as possible and communicate changes in provider availability immediately.
- Follow appropriate billing and documentation procedures.
- Assist sites with patient selection and informed consent.
- Administer screening tools to patients.
- Conduct and log customer satisfaction checks as required.
- Perform other duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
