Care Navigation Coordinator – PRN & Holiday Coverage

MindCare Solutions•Nashville, TN

15h

About The Position

The Care Navigation Coordinator acts as a liaison and facilitator between MindCare treatment teams and partner sites. This role is responsible for scheduling, assisting with, and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology. As part of a multidisciplinary team, the Care Navigation Coordinator ensures that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements. This is a PRN position with no regularly scheduled workdays, providing coverage on an as-needed basis to support departmental staffing and operational needs across all shifts, including weekdays, weekends, and company-observed holidays. Flexibility and availability are essential to meet coverage requirements.

Requirements

Ability to work independently with minimal supervision.
Ability to work as part of a team.
Excellent verbal communication skills with an emphasis on customer service.
Excellent written communication and documentation skills.
Ability to work flexible hours as needed across all shifts, including weekdays, weekends, and company-observed holidays.
High integrity with excellent problem-solving abilities.
Strong organizational skills and the ability to meet deadlines.
Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
Understanding of and commitment to the appropriate protection of confidential patient information.
Dependability and flexibility to support changing staffing and coverage needs.
Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
Experience with telehealth technology, including video teleconference technology.

Nice To Haves

Knowledge of medical service lines strongly preferred.

Responsibilities

Facilitate safe and effective clinical consultations.
Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes.
Manage and coordinate schedules and appointments, including pre-appointment chart preparation and delivery of final encounter notes and supporting documents to customers.
Operate video conferencing equipment, telemedicine platforms, and electronic medical record (EMR) systems.
Assist client sites with scheduling to utilize clinical time as efficiently and effectively as possible and communicate changes in provider availability immediately.
Follow appropriate billing and documentation procedures.
Assist sites with patient selection and informed consent.
Administer screening tools to patients.
Conduct and log customer satisfaction checks as required.
Perform other duties as required.