Care Navigation and Benefits Specialist

86Borders

10d•Remote

About The Position

This role specializes in navigating, documenting, and training on Veteran specific benefits, resources, and protocols. This includes VA Care, Community Care, and non-health related resources that address social needs (food, housing, etc.). This position reports to the Director of Care Coordination. The position does not have supervisory responsibilities.

Requirements

5+ years of experience as a clinical social worker, care coordinator, care navigator or similar field with demonstrated progressive program management experience
1+ years of experience working remotely
Experience working directly with Veterans and/or within the VA system
Knowledge of VA healthcare, veteran benefits/resources, behavioral health, and SDOH
Experience working with medically and/or behavioral health complex populations
Dedicated home office for remote work
Strong interpersonal, communication (both verbal and written), collaborative, and problem-solving skills
Experience working with members over the phone and by text message
Experience documenting case notes in a care management or electronic health record platform
Experience with motivational interviewing

Nice To Haves

Experience with Apple computers (i.e., MacBook) preferred
Bilingual fluency in Spanish preferred

Responsibilities

Assist in developing veteran specific care coordination workflows and processes
Help establish guidelines for complex cases and escalations
Identify appropriate scopes for non-clinical care coordinators, nurses, and social workers
Help identify any gaps and opportunities as the program develops
Serve as a resource regarding VA healthcare, benefits, and veteran specific services
Help Care Coordinators navigate VA, community, and veteran specific resources
Provide benefits education and connects veterans to appropriate benefits resources when additional assistance in needed
Provide guidance on complex veteran cases
Assist with determining appropriate referrals, resources, and escalation
Provide direct veteran support when needed
Partner with Director of Training and Development/Director of Care Coordination to develop veteran-specific training
Educate CCs on VA healthcare, veteran resources, benefits navigation, and common barriers
Serve as an ongoing SW/VA subject matter expert for CC team
Work effectively in a multi-cultural setting with a wide range of populations in a diverse community, while demonstrating knowledge and continued learning of the assigned community’s cultures and values.
Be an advocate for, support, and motivate members to manage their health and healthcare.
Maintain positive working relationships with members and their families, providers, and other external partners.
Build trust, actively listen, intentionally communicate, collaborate, and problem-solve.
Influence others toward positive outcomes.
Show passion for helping people improve their lives.
Move forward after setbacks or difficult interactions with members, using setbacks as learning opportunities for personal and professional growth.