RN, Triage and Care Navigation

NEIGHBORHOOD FAMILY PRACTICE•Cleveland, OH

11d•$60,000 - $70,000•Onsite

About The Position

The Triage and Care Navigation RN supports the Patient Service Center and other clinical team members by triaging and assessing the signs and symptoms presented by patients over the phone. The Nursing Care Coordinator will assist with the transition of care of patients upon discharge from the hospital by connecting them with follow-up appointments and resources to improve overall health.

Requirements

Associate’s Degree or Higher in Nursing from accredited school required.
Current, Active, and Unrestricted license as Registered Nurse in the State of Ohio
Knowledge and understanding of scope of nursing practice and clinical nursing skills.
Demonstrated Customer Service and Interpersonal skills, able to build trust with people of various cultural and ethnic backgrounds.
Computer proficiency in Microsoft Office Suite and EPIC EMR preferred.
Knowledge of community health and interest in providing education to patients, families, and groups.
Able to sit, stand, bend, stoop, and walk for extended periods of time.
Able to communicate effectively, verbally and in writing, including through the use of electronic communication devices.

Nice To Haves

2+ years of nursing experience in hospital setting or critical care environment strongly preferred.
Ability to speak a second language related to the patient population preferred.

Responsibilities

Perform telephone triage to assess patient symptoms and problems.
Appropriately advise patient and refer to other clinical providers to assure optimal outcomes.
Enter documentation into EPIC EMR at the end of each call to ensure accurate records.
Obtain baseline data on patients including medical history, vital signs, lab tests, and health education.
Assess patient problem, develop, and implement patient care plan.
Educate patients based upon health, illness, and self-care practices to promote positive lifestyle choices and improved health habits.
Develop and present courses on related topics to patients and community residents as requested.
Support patients' transition from acute or long-term care facility by coordinating follow-up care and appointments, referring to community partners for resources, and other tasks aimed at improved Social Determinants of Health.
Recognize social determinants of health and partner with internal and external resources to improve patient health.
Serve as member of Patient Center Medical Home team to collaborate with other team members.
Provide education to patients based on specific health or psychosocial problems identified in alignment with current protocols to empower patients in managing their health and wellness.
Other duties as assigned.