Care Manager

Family Tree Private Care • Oklahoma City, OK

14h • Onsite

About The Position

Noval Senior Care, part of Family Tree Private Care, is hiring a Care Manager to serve older adults and people with disabilities and support the families they serve. The role manages client relationships, acts as a trusted advisor to families, and works to maximize customer loyalty and satisfaction. The position starts part-time and is expected to grow to full-time as new client work is gained.

The Care Manager conducts in-home assessments and follow-up visits, develops plans of care, supports client onboarding, and serves as the primary contact for assigned clients. The role also coordinates with care teams, provides professional care management services, supports caregiver training and education, and monitors quality indicators and client health outcomes.

Requirements

• Bachelor’s degree in social sciences, social work, or a related field.
• At least 1 year of experience working in a clinical setting or providing social work.
• At least 1 year of experience working with patients or managing client relationships.
• Fluency in Microsoft Office 365.
• Ability to organize and maintain electronic client records.
• Strong interpersonal skills and ability to build strong relationships with clients.
• Skill in leading conversations.
• Organized and detail-oriented, with strong attention to detail.
• Problem-solving and decision-making skills.
• Excellent written and oral communication skills.
• Ability to manage time well and work efficiently.
• Ability to work independently.
• Flexible, humble, and team-oriented.
• Compassionate and empathetic, with grit, passion, and perseverance.
• Ability and willingness to drive to various parts of Houston to visit clients in their homes.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Experience in a sales-driven environment.
• Experience in geriatric management as an aging life care professional, including certification or involvement with the Aging Life Care Association.
• Experience using ClearCare.

Responsibilities

• Conduct initial in-home assessments to determine care needs and develop appropriate plans of care.
• Build rapport with prospective clients and families, understand their needs, and recommend suitable caregiving, nursing, or care management services.
• Review service pricing and costs with clients and support successful onboarding.
• Serve as the primary point of contact for assigned clients and manage issues while supporting quality and profitability of services.
• Maintain ClearCare documentation of client communications, follow-up visits, phone calls, and client records, including plans of care.
• Collaborate with the care coordination team to match caregivers with the needs and requirements of clients and families.
• Identify opportunities to provide professional care management services, including benefits administration, contingency planning, trust administration, financial planning, coordination of medical resources, and family counseling.
• Provide on-site caregiver training and education as needed and ensure caregivers are introduced to clients on or before their first day in the home.
• Ensure caregivers understand signs and symptoms relevant to each client's diagnosis.
• Track quality indicators, including client readmission rates, diagnosis-related recovery trends, hospitalizations, and discharges.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level