Care Manager - Community Adult Program

Paragon • Lakewood, CO

1d • Onsite

About The Position

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager for its Community Access & Partnership (CAP) Program. The program serves adults with Serious Mental Illness (SMI) and Severe and Persistent Mental Illness (SPMI) whose psychiatric, functional, and social needs create barriers to traditional outpatient services. Using assertive community outreach and a multidisciplinary team approach, the Care Manager provides intensive care coordination, resource navigation, housing support, community linkage, benefits assistance, and skill development in clients’ homes and natural environments. The role supports clients in achieving psychiatric stability, maintaining housing, reducing crisis utilization, improving independent living skills, and transitioning to less intensive care.

The position involves extensive field-based work, community outreach, and coordination with internal and external providers throughout the Denver Metro area and surrounding communities. The Care Manager works collaboratively with therapists, psychiatric providers, peer specialists, supported employment staff, and community partners. The role requires a bachelor’s degree in a related behavioral health field, at least one year of relevant experience, reliable transportation, a valid driver’s license and current auto insurance, and willingness to travel extensively. The position is full-time and non-exempt, reports to the CAP Team Lead / Program Supervisor, and pays $26.44–$31.25 per hour.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, Sociology, or a related behavioral health field.
• At least one year of experience providing case management, community support services, behavioral health services, or related human services work.
• Knowledge of Serious Mental Illness (SMI), Severe and Persistent Mental Illness (SPMI), and co-occurring mental health and substance use disorders.
• Understanding of recovery-oriented, trauma-informed, and person-centered care approaches.
• Knowledge of Medicaid, Social Security, housing resources, waiver programs, and community support systems.
• Strong crisis de-escalation, engagement, and rapport-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Understanding of HIPAA, confidentiality requirements, and ethical service delivery.
• Commitment to equity, cultural humility, and serving diverse communities.
• Valid driver’s license and current auto insurance.
• Reliable transportation and ability and willingness to travel extensively throughout the service area.
• Ability to safely provide services in home and community settings.
• Ability to work flexible hours based on client needs.

Nice To Haves

• Experience working with adults diagnosed with Serious Mental Illness (SMI).
• Experience with housing navigation, Medicaid benefits, community resources, and social determinants of health.
• Experience working with co-occurring substance use and mental health disorders.

Responsibilities

• Provide intensive, community-based care management in clients’ homes and natural environments.
• Conduct outreach and engagement with individuals who face barriers to participating in treatment.
• Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
• Help clients identify strengths, needs, goals, and barriers to recovery.
• Assist clients with identification documents, benefits, transportation resources, healthcare access, and community supports.
• Help clients practice coping skills, wellness strategies, and recovery supports in real-world settings.
• Provide psychoeducation about mental health recovery, medication adherence, self-advocacy, and community resources.
• Support appointment attendance and coordination of care among providers.
• Use motivational interviewing and trauma-informed approaches to promote engagement and self-determination.
• Collaborate with therapists, psychiatric providers, peer specialists, and supported employment staff.
• Assist clients experiencing homelessness, housing instability, or risk of eviction.
• Support applications for subsidized and supportive housing, vouchers, Medicaid-funded housing supports, and other community resources.
• Coordinate with housing authorities, landlords, shelters, residential providers, and community partners.
• Help clients address housing barriers involving documentation, benefits applications, budgeting, and referrals.
• Support housing stability through advocacy, coordination, and skill-building interventions.
• Coordinate access to primary, specialty, psychiatric, and dental care and community supports.
• Assist clients with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.
• Support discharge planning after hospitalization, residential treatment, crisis stabilization, or incarceration.
• Monitor and address barriers that could affect treatment engagement or clinical stability.
• Complete required documentation in accordance with agency, Medicaid, and regulatory requirements.
• Maintain compliance with HIPAA, confidentiality standards, and professional boundaries.
• Help clients develop transition and discharge plans that promote long-term stability.
• Link clients with outpatient services, community supports, healthcare providers, and recovery resources.
• Coordinate warm handoffs to lower levels of care as clients progress through the CAP program.
• Support clients in maintaining gains made during program participation.

Benefits

• Company-paid medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Discretionary Time Off (DTO).
• 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Mileage reimbursement.
• Referral bonus program.
• Flexible workday scheduling to support client engagement and work-life balance.
• Opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level