Care Manager - Community Adult Programming

Paragon•Lakewood, CO

2d•$26 - $31•Onsite

About The Position

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager to provide intensive, community-based care management within its Community Access & Partnership (CAP) Program. The program serves adults with Serious Mental Illness (SMI) and Severe and Persistent Mental Illness (SPMI) whose psychiatric, functional, and social needs make traditional outpatient services difficult to access. Through assertive community outreach and a multidisciplinary team approach, the Care Manager provides care coordination, resource navigation, housing support, community linkage, benefits assistance, and skill development in clients’ homes and natural environments. The role supports clients in achieving psychiatric stability, maintaining housing, reducing crisis utilization, improving independent living skills, and transitioning to less intensive care. It involves extensive field-based work and community outreach throughout the Denver Metro area and surrounding communities, with collaboration among internal and external providers. The position is full-time and non-exempt, with a salary of $26.44–$31.25 per hour. It reports to the CAP Team Lead / Program Supervisor.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Sociology, or a related behavioral health field.
At least one year of experience in case management, community support services, behavioral health services, or related human services work.
Knowledge of SMI, SPMI, and co-occurring mental health and substance use disorders.
Understanding of recovery-oriented, trauma-informed, and person-centered care approaches.
Knowledge of Medicaid, Social Security, housing resources, waiver programs, and community support systems.
Strong crisis de-escalation, engagement, and rapport-building skills.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational and time-management skills.
Understanding of HIPAA, confidentiality requirements, and ethical service delivery.
Commitment to equity, cultural humility, and serving diverse communities.
Valid driver’s license and current auto insurance.
Reliable transportation.
Ability and willingness to travel extensively throughout the service area.
Ability to safely provide services in home and community settings.
Ability to work flexible hours based on client needs.

Nice To Haves

Experience working with adults diagnosed with Serious Mental Illness (SMI).
Experience with housing navigation, Medicaid benefits, community resources, and social determinants of health.
Experience working with co-occurring substance use and mental health disorders.

Responsibilities

Provide intensive, community-based care management in clients’ homes and natural environments.
Conduct outreach and engagement with individuals who face barriers to treatment participation.
Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
Help clients identify strengths, needs, goals, and barriers to recovery.
Assist clients with identification documents, benefits, transportation, healthcare access, and community supports.
Help clients practice coping skills, wellness strategies, and recovery supports in real-world settings.
Provide psychoeducation on mental health recovery, medication adherence, self-advocacy, and community resources.
Support appointment attendance and coordination of care across providers.
Use motivational interviewing and trauma-informed approaches to promote engagement and self-determination.
Collaborate with therapists, psychiatric providers, peer specialists, and supported employment staff.
Assist clients experiencing homelessness, housing instability, or risk of eviction.
Support applications for subsidized and supportive housing, vouchers, Medicaid-funded housing supports, and other resources.
Coordinate with housing authorities, landlords, shelters, residential providers, and community partners.
Help clients address housing barriers, including documentation, benefits applications, budgeting, and community referrals.
Support housing stability through advocacy, coordination, and skill-building interventions.
Coordinate access to primary, specialty, psychiatric, and dental care, as well as community supports.
Assist with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.
Support discharge planning after hospitalization, residential treatment, crisis stabilization, or incarceration.
Monitor and address barriers that may affect treatment engagement or clinical stability.
Complete required documentation in accordance with agency, Medicaid, and regulatory requirements.
Maintain HIPAA and confidentiality compliance and professional boundaries.
Help clients develop transition and discharge plans that promote long-term stability.
Link clients to outpatient services, community supports, healthcare providers, and recovery resources.
Coordinate warm handoffs to lower levels of care as clients progress through the CAP program.
Support clients in maintaining gains made during program participation.